Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $20.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
401k
Paid Time Off
Employee Discounts
Career Development
stable company culture
Job Description
NAPA is a leading supplier in the automotive parts industry, renowned for supporting both wholesale and retail customers with high-quality automotive products and services. The company is dedicated to being the dominant parts supplier in the market by offering superior customer service, extensive product knowledge, and industry expertise. NAPA operates numerous stores nationwide, combining a strong company culture with innovative business practices to support automotive professionals and enthusiasts alike. With its roots deeply embedded in customer service and a commitment to employee growth, NAPA has earned a reputation as a reliable and trusted name in the automotive aftermarket sector. Show More
Job Requirements
- High school diploma or equivalent
- willingness to learn automotive products and services
- ability to work in a fast-paced retail environment
- strong leadership and teamwork skills
- ability to lift 60lbs
- good communication and customer service skills
- willingness to adhere to safety and operational procedures
Job Qualifications
- High school diploma or equivalent
- technical or trade school courses or degree completion
- experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive
- passion for delivering customer care and building long term relationships
- thrive off of working in a very fast paced and complex environment
- knowledge of cataloging and/or inventory management systems
- ability to lift 60lbs in some situations
- background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership
- experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management experience
- entirely customer-centric (external/internal)
- ASE certifications
- NAPA know how
Job Duties
- Enjoy creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability
- know how to provide daily leadership and create and sustain a culture of employee engagement
- know the importance of partnering with your teammates in order to drive company owned store initiatives
- care about people and profit
- lead a successful team, support the store manager, and manage in our fast-paced retail stores
- manage store operations to maximize sales, profits and customer service
- build, coach, train and engage crew team to deliver superior levels of customer care and business results
- inventory protection, asset management, operational and safety issues
- overall cleanliness and readiness of delivery vehicles, sales floor, stock room and outside areas
- drive NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures
- grow customer relationships, help with sales/service questions, and ensure a positive experience both in the store and on the phone
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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