Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $25.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Paid Time Off
stock purchase plan
Tuition Reimbursement
Job Description
NAPA Auto Parts, a trusted and leading name in the automotive aftermarket industry, is known for providing quality automotive parts and excellent customer service to both wholesale and retail customers. As a subsidiary of Genuine Parts Company, which is recognized as a Fortune 200 company, NAPA brings a family-minded culture to a fast-paced and dynamic industry. The company has a well-established presence in the market and offers a stable work environment with strong career growth opportunities. NAPA is committed to being the dominant parts supplier and continues to focus on enhancing customer satisfaction through comprehensive training and dedicated team efforts.<... Show More
Job Requirements
- High school diploma or equivalent
- experience in automotive aftermarket or customer service
- ability to work in fast-paced retail environment
- physical ability to lift up to 60lbs
- strong leadership and communication skills
- willingness to learn and develop automotive product knowledge
- ability to manage inventory and store operations
- commitment to excellent customer service
Job Qualifications
- High school diploma or equivalent
- technical or trade school courses or degree completion
- experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive
- passion for delivering customer care and building long term relationships
- thrive off of working in a very fast paced and complex environment
- knowledge of cataloging and/or inventory management systems
- ability to lift 60lbs in some situations
- background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership
- experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management experience
- entirely customer-centric (external/internal)
- ASE Certifications
- NAPA Know How
Job Duties
- Enjoy creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability
- know how to provide daily leadership and create and sustain a culture of employee engagement
- know the importance of partnering with your teammates in order to drive company owned store initiatives
- care about people and profit
- lead a successful team, support the store manager, and manage in our fast-paced retail stores
- manage store operations to maximize sales, profits and customer service
- build, coach, train and engage crew team to deliver superior levels of customer care and business results
- handle inventory protection, asset management, operational and safety issues
- maintain overall cleanliness and readiness of delivery vehicles, sales floor, stock room and outside areas
- drive NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures
- grow customer relationships, help with sales/service questions, and ensure a positive experience both in the store and on the phone
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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