Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $31.73
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
bonus eligibility
Training and Development
Job Description
JW Marriott Scottsdale Camelback Inn Resort & Spa is a distinguished luxury resort located in Scottsdale, Arizona, known for its exceptional hospitality, elegant accommodations, and comprehensive spa services. As part of Marriott International's luxury portfolio, JW Marriott represents a commitment to quality and service excellence, providing guests with memorable experiences and a focus on well-being. The resort is nestled in a beautiful desert landscape, offering guests a refined blend of leisure and luxury with world-class amenities including a full-service spa, multiple dining options, and recreational facilities. JW Marriott properties are celebrated for their work environments, emphasizing associate well-being, camaraderie, and... Show More
Job Requirements
- High school diploma or GED
- two years experience in spa, guest services, or related professional area
- ability to manage budgets and departmental supplies
- ability to supervise and lead a team
- proficiency in handling guest feedback and complaints
- excellent interpersonal skills
- availability to work onsite at JW Marriott Scottsdale Camelback Inn Resort & Spa
Job Qualifications
- High school diploma or GED
- two years experience in spa, guest services, or related professional area
- ability to comprehend budgets and financial reports
- leadership skills to manage and empower a team
- strong customer service orientation
- effective communication skills
- experience in employee training and development
- ability to handle guest complaints professionally
- knowledge of spa operations and service standards
Job Duties
- Assumes the responsibilities of the Spa Director in his/her absence
- ensures all employees have the proper supplies, equipment and uniforms
- comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department
- manages supplies and equipment inventories within budget
- maintains cleanliness of spa and related areas and equipment
- understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals
- sets a positive example for guest relations
- interacts with guests to obtain feedback on product quality and service levels
- handles guest problems and complaints
- empowers employees to provide excellent customer service
- emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
- strives to improve service performance
- solicits employee feedback utilizing an open door policy and reviews employee satisfaction results
- ensures employees understand expectations and parameters
- brings issues to the attention of the department manager and Human Resources as necessary
- observes service behaviors of employees and provides feedback
- participates in employee progressive discipline procedures
- participates in an ongoing employee recognition program
- reviews comment cards and guest satisfaction results with employees
- supports a Spa orientation program for new hires and supervises ongoing training initiatives
- establishes and maintains open, collaborative relationships with employees and ensures team collaboration
- celebrates successes and publicly recognizes team contributions
- ensures property policies are administered fairly and consistently and supports disciplinary procedures
- assists the Spa Director in managing day-to-day operations of the spa as necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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