Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Discounted stays
Free Employee Meals
Training and Development
competitive salary
Employee parking
Food and beverage discounts
Spa Discounts
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Pet insurance
401(k) retirement plan
Paid Time Off
Parental leave
Job Description
Four Seasons is a globally renowned luxury hospitality company that prides itself on fostering a culture powered by its people. This collective of passionate, dedicated individuals continually strives to improve themselves and their work environments by treating each other with respect and kindness. The company’s foundation is built upon creating exceptional guest experiences worldwide through a genuine commitment to service excellence. Four Seasons understands that the key to delivering outstanding experiences lies in providing a world-class employee experience supported by a strong company culture that values integrity, trust, transparency, and inclusiveness. The brand upholds the belief that life is enriched... Show More
Job Requirements
- high school diploma or equivalent
- two or more years of service industry experience in spa management preferably in a luxury hospitality environment
- knowledge of health and safety regulations and spa operational procedures
- previous experience as a hands-on therapist such as massage therapist aesthetician or acupuncturist preferred
- strong leadership and communication skills
- ability to manage budgets and financial reports
- flexibility to work evenings weekends and holidays
- us work authorization or current managerial position at Four Seasons
Job Qualifications
- two or more years of service industry experience in spa management preferably in a luxury hospitality environment
- demonstrated superior knowledge of spa wellness and holistic modalities
- thorough understanding of 5-star service standards effective application of spa staffing models proven ability to create and implement spa service menus effective retail management successful marketing strategies demonstrated ability to project costs revenue and adhere to budgets
- previous experience preferred as a hands-on therapist such as a massage therapist aesthetician or acupuncturist
- genuine caring and compassionate with a passion for hospitality that possess integrity and accountability
- ability to empower and inspire team members by leading with support and encouragement
- passion for the health and wellness industry
- flexible schedule with ability to work evenings weekends and holidays
Job Duties
- assist the director in overseeing all aspects of spa operations including guest services treatment rooms facilities and amenities ensuring smooth and efficient day-to-day operations
- maintain the cleanliness and functionality of the spa coordinating with housekeeping and engineering departments as needed
- implement and monitor compliance with health and safety regulations including emergency response procedures
- lead and manage the spa team including therapists aestheticians receptionists and support staff providing guidance training and support to foster a high-performing and motivated workforce
- conduct regular staff meetings to keep employees informed of hotel policies changes and ways to enhance service and sales
- recruit interview and select job applicants effectively supervise mentor and conduct performance evaluations for spa employees
- ensure the delivery of exceptional guest experiences and personalized services that exceed guest expectations including spa treatments wellness programs and amenities
- interact with guests providing full knowledge and assistance for maximum guest satisfaction in a friendly but unobtrusive manner
- develop and implement strategies to drive spa revenue and profitability including pricing strategies package promotions retail sales and membership programs
- prepare and manage the annual operating budget capital investment budget and financial performance evaluations including reports on sales and operations with supporting statistical data
- oversee the administration of goods requisitions inventories storage and cost-effective usage of all department-related materials and assets
- collaborate with the marketing and public relations departments to promote the spa and all relevant treatments and philosophies
- predict trends and implement strategies for the benefit of the business ensuring the spa remains at the forefront of the industry
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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