Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $73,000.00 - $100,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Performance bonus
Employee Discounts
Professional Development
Job Description
The Phoenician, a Luxury Collection Resort Scottsdale, is a distinguished luxury resort located in Scottsdale, Arizona. As part of the prestigious Luxury Collection Hotels & Resorts under Marriott International, it offers guests authentic and memorable experiences through exceptional hospitality set in an iconic locale. The resort combines legendary elegance with modern comfort, presenting timeless architectural beauty, world-class amenities, and a rich cultural environment. With over 120 properties globally, The Luxury Collection is renowned for delivering unique and cherished experiences to discerning travelers seeking personalized service and genuine connections to the destination's heritage. Marriott International is committed to fostering an inclusive... Show More
Job Requirements
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
- 4 years experience in spa, guest services, front desk, sales and marketing, or related professional area
- or 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major
- 2 years experience in spa, guest services, front desk, sales and marketing, or related professional area
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Ability to work full time on-site at The Phoenician Resort in Scottsdale, Arizona
- Proficiency in budget and payroll management
- Ability to manage multiple tasks and teams effectively
- Commitment to delivering high-quality guest service
- Legal authorization to work in the United States
Job Qualifications
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major with 4 years relevant experience
- or 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major with 2 years relevant experience
- Proven experience managing spa operations and staff
- Strong understanding of spa sales and marketing strategies
- Skilled in budget management and revenue optimization
- Excellent leadership and interpersonal skills
- Ability to deliver exceptional customer service
- Experience in recruitment, training, and employee development
- Knowledge of vendor selection and contract management
- Ability to analyze guest feedback and implement service improvements
Job Duties
- Manages and supervises all spa areas including programs, services, hours of operation, facilities and staff
- Coordinates the delivery of spa services including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas
- Directs and works with supervisory team and hourly employees to execute spa operations
- Selects vendors and manages contracts for spa retail operations
- Oversees retail product research, selection, purchasing, and display
- Manages supply inventories and purchasing control including uniforms
- Monitors spa sales and revenue to meet or exceed goals
- Maintains cleanliness of spa and related equipment
- Develops and implements spa promotions including group gifting, gift with purchase, co-op marketing and holiday events
- Ensures spa services are included in resort marketing and advertising
- Identifies and recommends new competitive products and enhancements
- Monitors and manages payroll in conjunction with supervisory staff
- Reviews operating statements, budgets, and payroll reports to manage areas of operation to budget
- Controls spa expenses such as guest amenities, linens, products and supplies to meet budget goals
- Leads guest hospitality efforts, maintaining excellent customer service and positive guest relations
- Empowers employees to deliver outstanding customer service
- Reviews feedback and satisfaction data to identify and implement improvements
- Interviews, hires, and trains supervisory and hourly spa employees
- Administers performance appraisal process and develops employee development plans
- Encourages open communication, recognizes employee contributions and fosters a collaborative team environment
- Strives to continually improve employee satisfaction and business results
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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