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Assistant Service Manager

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $20.00 - $23.00
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid vacation
Parental leave
short-term disability
long-term disability
Life insurance
accident insurance
critical illness insurance
Identity Theft Protection
Employee assistance program
Business travel insurance
401(k) retirement plan
flexible spending accounts
Tuition Reimbursement
profit-sharing program
Stock units program
holiday bonus

Job Description

Texas Roadhouse is a renowned American restaurant chain known for its dedication to serving high-quality steaks, legendary food, and providing exceptional customer service in a warm and inviting environment. Founded on the principle of putting people first, Texas Roadhouse has grown into a beloved brand recognized for its vibrant culture, fun atmosphere, and commitment to excellence. The company prides itself on creating a welcoming space where both employees and guests enjoy their experience. Texas Roadhouse's brand is built on the foundation of legendary food and legendary service, delivering not only delicious meals but also memorable dining experiences that keep customers... Show More

Job Requirements

  • High school diploma or equivalent
  • minimum of 2 years experience in restaurant or hospitality management
  • ability to work flexible hours including evenings, weekends, and holidays
  • strong interpersonal and organizational skills
  • valid food handler certification or willingness to obtain
  • ability to stand and move for extended periods
  • excellent communication skills
  • proactive attitude towards maintaining cleanliness and safety
  • ability to manage guest flow effectively

Job Qualifications

  • High school diploma or equivalent
  • previous restaurant or hospitality management experience preferred
  • strong leadership and communication skills
  • ability to work in a fast-paced environment
  • knowledge of food safety and handling procedures
  • experience with scheduling and staff management
  • customer service oriented
  • ability to train and develop team members
  • understanding of sales strategies and promotions
  • compliance knowledge related to alcohol service
  • teamwork and problem-solving skills

Job Duties

  • Oversees service in the Front of House
  • in conjunction with all management, enforces compliance with all employment policies in area of responsibility
  • oversees/approves all Front of House side work
  • provides/oversees thorough training
  • works during peak business times to set the pace in the Front of House
  • manages through "hands on" supervision of the restaurant including non-scheduled assistance with serving, hosting, cooking, etc.
  • ensures 100% table visitation of customers to gather customer insights and assist Service Manager in developing a sales strategy to improve customer experience and drive sales
  • leads by example to help develop employees and assistants
  • helps to cross-train employees
  • oversees scheduling of designated departments as directed by the Service Manager
  • develops promotions (incentives) to drive sales and conducts alley rallies as directed by Service Manager
  • manages compliance with Responsible Alcohol Service training requirements
  • understands and practices safe food handling procedures
  • ensures that the cleanliness of the restaurant and safety of guests are maintained at all times
  • helps to control the guest flow
  • assist with liquor inventory and ordering
  • assists Local Store Marketer with building sales
  • maintaining culture of the restaurant and living core values every day: passion, integrity, partnership, and fun with purpose

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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