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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $29.33
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Relocation assistance
bonus eligible
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Job Description
Sheraton Birmingham Hotel, located at 2101 Richard Arrington Jr Blvd N in Birmingham, Alabama, is a distinguished part of Marriott International's extensive portfolio of hospitality brands. Known for its rich history dating back to 1937, Sheraton has established itself as a global community where guests and associates come together to experience quality service and memorable stays. The hotel is dedicated to creating welcoming environments that foster connection and a sense of belonging for all who walk through its doors. As a full-service establishment, Sheraton Birmingham offers a wide range of amenities and services focusing on guest comfort, making it an... Show More
Job Requirements
- High school diploma or GED
- Three years experience in guest services, front desk, housekeeping, or related area
- OR Two-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- One year experience in guest services, front desk, housekeeping, or related area
- Ability to manage employees and schedules
- Strong customer service skills
- Ability to read and understand reports
- Effective communication skills
- Commitment to following loss prevention policies
Job Qualifications
- High school diploma or GED with three years experience in guest services, front desk, housekeeping, or related area
- OR two-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with one year experience in guest services, front desk, housekeeping, or related area
- Strong communication skills
- Ability to manage staff performance and scheduling
- Knowledge of hospitality operations
- Familiarity with budgets and financial reports
- Customer service orientation
- Basic understanding of loss prevention
Job Duties
- Open and close front desk shifts and housekeeping ensuring completion of assigned shift checklist and other duties
- Run and review critical information contained in room operations reports
- Understand functions of recreation, laundry, housekeeping, bell staff, assistant youth staff, front desk and concierge/guest services operations
- Operate all department equipment as necessary and report malfunctions
- Ensure employees have proper supplies and uniforms
- Understand night audit procedures and utilize reports as necessary
- Comply with loss prevention policies and procedures
- Communicate performance expectations to employees in accordance with job descriptions
- Handle employee questions and concerns
- Schedule employees according to business demands and track time and attendance
- Supervise same day selling procedures to maximize room revenue and property occupancy
- Verify accuracy of room rates to maximize revenue opportunities
- Use budgets, operating statements, and payroll progress reports to assist in management
- Participate in managing controllable expenses to achieve budget goals
- Understand impact of room operations on overall property financial goals
- Assist in investigating employee and guest accidents
- Use guest information tracking system to support repeat guest recognition programs
- Set a positive example for guest relations
- Interact with guests to obtain feedback and handle complaints
- Review comment cards and guest satisfaction results with employees
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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