Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $29.33
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
bonus eligible
Career development opportunities
Job Description
Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to quality service, guest satisfaction, and employee growth. One of its distinguished brands, Renaissance Hotels, is dedicated to crafting unique guest experiences that reflect the vibrant culture and spirit of the neighborhoods they inhabit. The Renaissance Austin Hotel, located at 9721 Arboretum Blvd in Austin, Texas, exemplifies this ethos by providing an adventurous and immersive hospitality environment for both leisure and business travelers. This full-time management role is based onsite, blending operational leadership with a dynamic guest-centric approach. With competitive hourly pay ranging from $25.77... Show More
Job Requirements
- high school diploma or GED
- 3 years experience in guest services, front desk, housekeeping, or related professional area
- or 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration, or related major
- 1 year experience in guest services, front desk, housekeeping, or related professional area
- ability to operate department equipment
- knowledge of loss prevention policies
- ability to communicate performance expectations
- skill in employee scheduling and attendance tracking
- understanding of budget and financial reports
- customer service orientation
- ability to investigate incidents and handle guest feedback
Job Qualifications
- high school diploma or GED
- 3 years experience in guest services, front desk, housekeeping, or related area
- or 2-year degree in hotel and restaurant management, hospitality, business administration, or related major
- 1 year experience in guest services, front desk, housekeeping, or related area
- knowledge of room operations and night audit procedures
- strong communication and leadership skills
- ability to handle guest complaints and resolve issues
- experience in employee scheduling and time management
- understanding of budget management and revenue maximization
Job Duties
- open and close front desk shifts and housekeeping ensuring completion of assigned shift checklist and other duties
- run and review critical information contained in room operations reports
- understand functions of recreation, laundry, housekeeping, bell staff, AYS, front desk, and concierge/guest services operations
- operate all department equipment as necessary and report malfunctions
- ensure employees have proper supplies and uniforms
- understand night audit procedures and utilize reports as necessary
- comply with loss prevention policies and procedures
- communicate performance expectations to employees
- handle employee questions and concerns
- effectively schedule employees to business demands and track employee time and attendance
- supervise same day selling procedures to maximize room revenue and property occupancy
- verify accuracy of room rates to maximize revenue opportunities
- use budgets, operating statements, and payroll progress reports to assist in management
- participate in management of departmental expenses to achieve budget goals
- understand impact of room operations on overall property financial goals
- assist in investigation of employee and guest accidents
- assist use of guest information tracking system for repeat guest recognition
- set a positive example for guest relations
- interact with guests to obtain feedback and handle complaints
- assist in review of guest satisfaction results with employees
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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