Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $28.37
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Recognition Program
Training and Development
bonus eligibility
Job Description
The Westin Birmingham is a distinguished hotel located at 2221 Richard Arrington Jr Blvd N, Birmingham, Alabama. It is part of the renowned Marriott International portfolio, which is celebrated for its dedication to exceptional hospitality, diverse and inclusive work environment, and innovative wellness initiatives. The Westin brand especially focuses on empowering guests to improve their well-being while traveling, and this commitment extends to associates as well, encouraging a culture where team members can thrive both personally and professionally. The hotel's prime location makes it a favored destination for both leisure and business travelers seeking high-quality accommodations and services in Birmingham.Show More
Job Requirements
- High school diploma or GED
- Two years experience in guest services, front desk, or related professional area
- OR two-year degree from accredited university in hotel and restaurant management, hospitality, business administration, or related major
- Ability to lead and motivate a team
- Strong interpersonal and communication skills
- Problem-solving skills
- Ability to handle guest complaints and conflicts
- Understanding of front office operations
- Commitment to outstanding customer service
- Willingness to support training and development activities
- Ability to work full time and in person at The Westin Birmingham
- Adherence to loss prevention policies and procedures
Job Qualifications
- High school diploma or GED
- Two years experience in guest services, front desk, or related professional area
- OR two-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- No work experience required with degree
- Strong interpersonal and communication skills
- Ability to lead and motivate a team
- Problem-solving and conflict resolution skills
- Knowledge of front office operations and customer service standards
- Experience with financial and administrative responsibilities
- Ability to train and coach staff
- Commitment to exceptional customer service
- Understanding of credit policies and property financial goals
- Familiarity with guest information tracking systems
- Ability to handle multiple tasks and prioritize work effectively
Job Duties
- Utilizes interpersonal and communication skills to lead, influence, and encourage others
- advocates sound financial/business decision making
- demonstrates honesty/integrity
- leads by example
- Encourages and builds mutual trust, respect, and cooperation among team members
- Serves as a role model to demonstrate appropriate behaviors
- Understands employee positions well enough to perform duties in employees' absence
- Handles employee questions and concerns
- Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager
- Supports daily Front Desk shift operations
- Supports day-to-day operations, ensuring quality, standards, and customer expectations are met
- Develops specific goals and plans to prioritize, organize, and accomplish work
- Handles complaints, settling disputes, and resolving grievances or conflicts
- Participates in department meetings and communicates Front Desk goals
- Strives to improve service performance
- Observes staffing levels for operational and financial objectives
- Supports training on credit policies and procedures
- Supports same day selling procedures
- Understands impact of Front Desk on property financial goals
- Provides services above and beyond for customer satisfaction and retention
- Communicates and assists individuals to understand guest needs
- Provides guidance, feedback, and coaching
- Sets a positive example for guest relations
- Encourages excellent customer service within guidelines
- Handles guest problems and complaints
- Interacts with guests to obtain feedback
- Supports customer recognition/service programs
- Assists in review of comment cards and guest satisfaction
- Ensures employees have proper supplies and uniforms
- Assists in guest information tracking system
- Identifies developmental needs and coaches employees
- Provides guidance and direction to subordinates
- Provides feedback based on observation
- Participates in employee recognition program
- Supports training
- Participates in performance appraisal process
- Provides information via telephone, written, e-mail or in person
- Analyzes information and evaluates results to solve problems
- Informs executives, peers and subordinates on relevant information
- Performs all front desk duties as necessary
- Understands functions of Bell Staff, Switchboard and Concierge/Guest Services
- Complies with loss prevention policies and procedures
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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