Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $29.33
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligible
Career development opportunities
Job Description
Renaissance Austin Hotel, a distinguished property located at 9721 Arboretum Boulevard, Austin, Texas, is part of the globally renowned Renaissance Hotels collection, which operates under Marriott International. Known for its dedication to delivering memorable guest experiences that capture the essence of the local neighborhood, Renaissance Austin provides a vibrant and adventurous spirit for business and leisure travelers alike. Marriott International is celebrated for its commitment to diversity and inclusion, ensuring a welcoming environment where associates from varied cultures and backgrounds thrive together. The hotel is firmly rooted in its mission to foster innovation, cultural immersion, and extraordinary service, making it... Show More
Job Requirements
- High school diploma or GED
- Minimum 3 years of experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- At least 1 year of relevant professional experience
- Ability to open and close shifts
- Skilled in reviewing operational reports
- Knowledge of hotel operational functions
- Ability to operate department equipment and identify malfunctions
- Understanding of night audit procedures
- Compliant with loss prevention policies
- Strong communication skills
- Ability to manage employee schedules and attendance
- Customer service orientation
- Ability to investigate accidents and resolve issues
- Willingness to work full-time on-site
Job Qualifications
- High school diploma or GED with 3 years experience in guest services, front desk, housekeeping or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field with 1 year experience in guest services, front desk, housekeeping or related area
- Strong understanding of hotel operations including Front Desk, Housekeeping, and Concierge
- Competence in managing staff schedules and performance
- Knowledge of night audit procedures and loss prevention policies
- Ability to handle guest feedback and resolve complaints effectively
- Basic operational skills with departmental equipment
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
Job Duties
- Open and close Front Desk and Housekeeping shifts ensuring completion of shift checklist
- Run and review critical room operations reports
- Understand and support Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge operations
- Operate department equipment and report malfunctions
- Ensure employees have proper supplies and uniforms
- Understand night audit procedures and utilize reports
- Comply with loss prevention policies and procedures
- Communicate performance expectations to employees
- Handle employee questions and concerns
- Schedule employees according to business demands and track attendance
- Supervise same-day selling procedures to maximize room revenue and occupancy
- Verify accuracy of room rates
- Use budgets and reports to assist in managing Room Operations
- Participate in managing departmental expenses
- Assist in investigating employee and guest accidents
- Use guest information tracking systems to enhance guest recognition
- Address guest feedback and resolve complaints
- Review guest satisfaction results with employees
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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