Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.02 - $28.37
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligible
Professional Development
Job Description
Sheraton Austin Georgetown Hotel & Conference Center is a premier hospitality establishment located in Georgetown, Texas. As part of the globally recognized Sheraton brand under Marriott International, the hotel is dedicated to providing exceptional guest experiences and fostering a welcoming atmosphere for all visitors. This full-service hotel offers an array of amenities including spacious guest rooms, a conference center, recreational facilities, and a focus on high-quality service standards. The establishment prides itself on its rich tradition of hospitality dating back to 1937, making it a prominent gathering place that connects guests through engaging experiences and thoughtful service.
The ... Show More
The ... Show More
Job Requirements
- High school diploma or GED
- Minimum 1 year of experience in guest services or related field
- Ability to work full time on site
- Strong organizational and communication skills
- Proficiency in managing multiple operational areas
- Ability to handle guest complaints and feedback
- Knowledge of budget management and loss prevention
Job Qualifications
- High school diploma or GED with 3 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field with 1 year experience in guest services, front desk, housekeeping, or related area
- Ability to understand and manage Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
- Familiarity with night audit procedures and loss prevention policies
- Strong communication skills to manage employee performance and guest relations
- Experience in budgeting and controlling departmental expenses
Job Duties
- Opens and closes Front Desk shifts and Housekeeping shifts, ensuring completion of assigned duties
- Runs and reviews critical room operations reports
- Operates department equipment and reports malfunctions
- Ensures employees have proper supplies and uniforms
- Understands and utilizes night audit procedures
- Complies with loss prevention policies
- Schedules employees according to business demands and tracks attendance
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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