Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $32.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
wellness programs
Job Description
Montage International is a distinguished luxury hotel and resort management company renowned for creating vibrant and exceptional experiences for its guests. With a commitment to excellence and an innovative approach to hospitality, Montage International has crafted a unique culture that empowers its team members to do what they love. The company takes pride in fostering an environment where passion and creativity are celebrated, encouraging employees to bring their full selves to work. Montage's dedication to inclusivity is evident in its welcoming stance towards applicants with disabilities, offering reasonable accommodations as needed throughout the hiring process. As a leader in the... Show More
Job Requirements
- Bachelor's degree or equivalent experience preferred
- Minimum 1 year of management experience in rooms division or related field
- Experience in luxury hospitality environment
- Proficiency with hotel management software and computer systems
- Excellent organizational and leadership skills
- Ability to work flexible hours including weekends and holidays
- Strong problem-solving abilities and attention to detail
Job Qualifications
- 1+ years of previous rooms division management experience
- Experience in a luxury hotel and/or resort
- Front Office and/or Housekeeping Management experience highly preferred
- Previous pre-opening experience desirable
- Ability to use computer systems related to scheduling, payroll, purchasing, guest lists and activity reports
- Ability to multi-task in a high volume, fast-paced environment
- Strong communication and interpersonal skills
Job Duties
- Direct and control activities of the Front Office, Concierge, Bell/Door, and Valet to ensure adherence to standards, policies and procedures
- Review and analyze guest engagement scores
- Ensure profile accuracy to create a personalized experience for guests
- Perform daily stand up and run meetings for Front of House departments
- Foster a collaborative and engaging culture among front of house associates
- Recruit and onboard new front of house associates
- Provide corrective coaching to front of house associates
- Review and resolve day-to-day Manager Logs with same day resolutions
- Complete payroll records and ensure proper labor management
- Manage front of house supplies and long-term storage
- Supervise and assist with answering and directing phone calls, wake up calls and other guest communications
- Perform guest recognition tasks and ensure proper training in usage
- Lead Housekeeping MOD coverage during Director of Housekeeping absence
- Manage room inventory, room status and labor allocation
- Train floor supervisors on housekeeping standards
- Prepare daily rooms report noting discrepancies
- Maintain cleanliness of Food and Beverage public areas
- Identify and report property maintenance issues and create work orders
- Inspect guest floors, suites, occupied and check-out rooms daily
- Support consistent protocols for housekeeping associates
- Collaborate with Front of House to prepare show rooms
- Support housekeeping associate meetings, training and recognition events
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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