Assistant Room Operations Manager - Front Office
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $28.35 - $31.73
Work Schedule
Standard Hours
Benefits
Relocation assistance
bonus eligible
Health Insurance
Paid Time Off
employee discount
Retirement Plan
Job Description
Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to excellence, innovation, and exceptional guest experiences. As one of the largest hotel chains in the world, Marriott operates a diverse portfolio of brands catering to a wide range of travelers, from luxury and lifestyle to extended stay and budget-conscious guests. Among its distinguished brands is W Hotels, renowned for setting new standards in luxury with a vibrant, forward-thinking approach to hospitality. W Hotels prides itself on igniting curiosity and expanding worlds for its guests, offering an environment that blends originality, innovation, and unparalleled service.
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Job Requirements
- High school diploma or GED
- 3 years experience in guest services, front desk, housekeeping or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field
- 1 year experience in guest services, front desk, housekeeping or related area
- Ability to manage multiple department operations
- Strong organizational skills
- Effective communication skills
- Ability to work full time
- Willingness to relocate if necessary
Job Qualifications
- High school diploma or GED with 3 years experience in guest services, front desk, housekeeping or related area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major with 1 year experience in guest services, front desk, housekeeping or related area
- Ability to understand room operations and department functions
- Experience in scheduling and managing staff
- Knowledge of budgets and financial reports
- Strong communication and guest service skills
- Ability to handle guest and employee concerns effectively
Job Duties
- Open and close front desk and housekeeping shifts ensuring completion of shift checklists and duties
- Run and review critical room operations reports
- Operate department equipment and report malfunctions
- Ensure employees have proper supplies and uniforms
- Understand and comply with night audit procedures
- Communicate performance expectations to employees according to job descriptions
- Handle employee questions and concerns
- Schedule employees effectively to meet business demands and track attendance
- Supervise same day selling procedures to maximize room revenue and occupancy
- Verify accuracy of room rates
- Use budgets, operating statements, and payroll reports to assist in managing room operations
- Manage departmental controllable expenses to meet budget goals
- Understand impact of room operations on overall financial objectives
- Assist in investigation of employee and guest accidents
- Use guest information tracking systems to support repeat guest recognition programs
- Set a positive example for guest relations
- Interact with guests to obtain feedback and handle complaints
- Review guest satisfaction results and comment cards with employees
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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