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Assistant Room Operations Manager - Front Desk
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $29.33
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligibility
Professional development opportunities
Job Description
Sheraton Overland Park Hotel at the Convention Center, located at 6100 College Blvd, Overland Park, Kansas, is a distinguished hotel known for its commitment to providing exceptional hospitality services. As part of the globally recognized Marriott International portfolio, Sheraton offers guests a welcoming atmosphere and a first-class experience across more than 400 communities worldwide. The hotel prides itself on creating a sense of belonging and connection for both guests and associates, fostering a diverse and inclusive environment where unique backgrounds and talents are celebrated. Marriott International is an equal opportunity employer dedicated to non-discriminatory employment practices, valuing diversity, and promoting... Show More
Job Requirements
- High school diploma or GED
- Minimum 3 years of experience in guest services, front desk, housekeeping, or related areas
- Or 2-year degree in hotel and restaurant management, hospitality, business administration, or related major
- Minimum 1 year of related experience
- Ability to work full-time on-site
- Strong organizational and leadership skills
- Effective communication abilities
- Knowledge of operational procedures
- Commitment to excellent guest service
- Willingness to comply with safety and loss prevention policies
Job Qualifications
- High school diploma or GED with relevant experience
- Two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field with experience
- Knowledge of rooms operations including front desk, housekeeping and guest services
- Understanding of night audit and loss prevention procedures
- Strong interpersonal and communication skills
- Ability to schedule and manage employee performance
- Experience with revenue management and budget oversight
- Ability to handle guest complaints and maintain guest satisfaction
- Proficiency in using guest information tracking systems
Job Duties
- Opens and closes front desk and housekeeping shifts ensuring completion of assigned checklists
- Runs and reviews critical information in room operations reports
- Understands functions of recreation, laundry, housekeeping, bell staff, AYS, front desk and concierge/guest services operations
- Operates department equipment and reports malfunctions
- Ensures employees have proper supplies and uniforms
- Understands night audit procedures and utilizes reports
- Complies with loss prevention policies and procedures
- Communicates performance expectations and handles employee questions and concerns
- Schedules employees to meet business demands and tracks time and attendance
- Supervises same day selling procedures to maximize room revenue and occupancy
- Verifies accuracy of room rates
- Uses budgets, operating statements and payroll progress reports
- Participates in managing departmental controllable expenses
- Assists in investigating employee and guest accidents
- Uses guest information tracking systems for repeat guest recognition
- Sets a positive example for guest relations
- Interacts with guests for feedback and handles complaints
- Reviews comment cards and guest satisfaction results with employees
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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