Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $29.33
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
performance bonuses
Career Development
Job Description
Marriott International is a globally recognized hospitality company renowned for its commitment to exceptional guest experiences and employee satisfaction. Among its prestigious portfolio of brands, the Portland Marriott Downtown Waterfront stands out as a premier hotel located in the heart of Portland, Oregon. This full-service hotel offers guests a blend of comfort, sophistication, and convenient access to downtown attractions and scenic waterfront views. Marriott International prides itself on fostering an inclusive work environment where diversity is celebrated, and every associate is valued for their unique background and talents. The company is dedicated to equal opportunity employment, promoting non-discrimination based on... Show More
Job Requirements
- High school diploma or GED
- three years experience in guest services, front desk, housekeeping, or related professional area
- or two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- one year experience in guest services, front desk, housekeeping, or related professional area
- ability to open and close front desk and housekeeping shifts
- capability to operate department equipment and report malfunctions
- understanding of night audit procedures and loss prevention policies
- effective communication and employee management skills
- proficiency in scheduling and attendance tracking
- knowledge of room revenue management
- ability to assist in investigations and guest recognition programs
Job Qualifications
- High school diploma or GED
- three years experience in guest services, front desk, housekeeping, or related professional area
- or two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- one year experience in guest services, front desk, housekeeping, or related professional area
- knowledge of room operations reports and night audit procedures
- strong communication and leadership skills
- ability to manage staff schedules and track attendance
- familiarity with loss prevention policies
- customer service expertise
- ability to handle guest complaints effectively
- budget management understanding
- proficiency with guest information tracking systems
Job Duties
- Opens and closes Front Desk shifts and housekeeping ensuring completion of assigned shift checklist and other duties
- runs and reviews critical information contained in room operations reports
- understands functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
- operates all department equipment as necessary and reporting malfunctions
- ensures employees have proper supplies and uniforms
- understands night audit procedures and utilizes reports as necessary
- complies with loss prevention policies and procedures
- communicates performance expectations to employees in accordance with job descriptions
- handles employee questions and concerns
- effectively schedules employees to business demands and tracks employee time and attendance
- supervises same day selling procedures to maximize room revenue and property occupancy
- verifies accuracy of room rates to maximize revenue opportunities
- uses budgets, operating statements and payroll progress reports to assist in management of Room Operations
- participates in management of departmental controllable expenses to achieve or exceed budgeted goals
- understands impact of Room Operations on overall property financial goals and objectives
- assists in investigation of employee and guest accidents
- assists in use of guest information tracking system to ensure successful repeat guest recognition
- sets a positive example for guest relations
- interacts with guests to obtain feedback on product quality and service levels and effectively handles guest complaints
- assists in review of comment cards and guest satisfaction results with employees
OysterLink - a focused job platform for restaurants and hotels.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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