Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.02 - $28.37
Work Schedule
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligible
Career development opportunities
Job Description
Marriott International, a globally recognized leader in the hospitality industry, is home to a diverse portfolio of world-class brands including Marriott Hotels and JW Marriott. The San Antonio Marriott Rivercenter, located charmingly on the renowned San Antonio River Walk, is a premium full-service hotel offering a captivating blend of comfort, luxury, and exemplary guest service. This property is a distinguished part of Marriott's commitment to excellence, providing guests with meticulous attention to detail, modern amenities, and an authentic hospitality experience rooted in the beautiful culture of San Antonio, Texas.
At Marriott International, dedication to fostering an inclusive and welcoming e... Show More
At Marriott International, dedication to fostering an inclusive and welcoming e... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in guest services, front desk, housekeeping, or related professional area
- or 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 1 year experience in guest services, front desk, housekeeping, or related professional area
Job Qualifications
- High school diploma or GED with 3 years experience in guest services, front desk, housekeeping, or related area
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year experience in guest services, front desk, housekeeping, or related area
Job Duties
- Support day-to-day rooms operations including housekeeping, recreation, laundry, staff coordination, AYS, and concierge/guest services
- open and close front desk shifts and housekeeping ensuring completion of shift checklists
- review critical room operations reports
- operate department equipment and report malfunctions
- ensure employees have proper supplies and uniforms
- understand and apply night audit procedures
- comply with loss prevention policies
- communicate performance expectations to employees
- handle employee questions and concerns
- effectively schedule employees and track attendance
- supervise same day selling procedures to maximize room revenue and property occupancy
- verify accuracy of room rates
- manage budgets, operating statements, and payroll reports
- participate in managing departmental controllable expenses
- support guest experience by investigating accidents, managing guest recognition programs, set positive examples for guest relations
- interact with guests to obtain feedback and handle complaints
- review comment cards and guest satisfaction results with employees
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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