Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $26.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Salary range: $75k annually
Winter Season Lifestyle Benefit
Merchant pass available
401k participation with company matching program
Medical insurance
Dental Insurance
Life insurance
Discounted travel
Discounted food and beverage services
Discounted spa services
complimentary dry cleaning of uniforms
Employee engagement and development programs
Job Description
Four Seasons Hotels and Resorts is a global leader in the luxury hospitality industry, renowned for its exceptional commitment to quality, service, and creating remarkable guest experiences. Powered by a dedicated team of individuals passionate about pushing boundaries and delivering excellence, Four Seasons fosters a work culture based on respect, inclusivity, and continuous development. The organization believes that the cornerstone of delivering extraordinary guest experiences rests on providing a world-class employee environment where each team member feels valued, supported, and equipped to grow. At Four Seasons, every interaction aims to build lasting impressions, brought to life by a philosophy of... Show More
Job Requirements
- Two plus years previous experience as a supervisory or assistant manager position in food and beverage
- previous experience in hotel and fine dining preferred
- ability to operate computer equipment and knowledge of Open Table and Microsoft applications
- previous experience with MICROS or other POS systems
- strong interpersonal and relationship building skills
- elevated leadership skills and cross-cultural sensitivity
- customer service orientation
- guest centricity and understanding guest preferences
- fluency in English
- current work authorization in the United States
Job Qualifications
- Two plus years of previous experience as a supervisory or assistant manager position in food and beverage
- previous experience in hotel and fine dining preferred
- ability to operate computer equipment and knowledge of Open Table and Microsoft applications
- previous experience with MICROS or other POS systems
- strong interpersonal and relationship building skills to work with cross-functional teams
- elevated leadership skills and cross-cultural sensitivity, and customer service orientation
- guest centricity and understanding the importance of guest's preferences
- fluency in English
- current work authorization in the United States
Job Duties
- Be present at all times of high occupancy to ensure professional, courteous and efficient guest service is offered following the standards and sequence of service
- establish and maintain adequate equipment and product par stock
- handle guest service enhancements and glitch resolution in case of guest complaints or negative comments and ensure full closure of this to the guest's satisfaction
- stay current with food and beverage offerings and collaborate with general manager on VIP experiences, enhancements and pop-ups
- perform pre-shifts to ensure each employee has professional personal appearance and warm, sincere posture
- responsible for staff communication, training, coaching, documenting training, disciplinary records and absenteeism and periodically evaluating performance
- manage all daily activities as well as assist in development and planning for future events in the outlet
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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