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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.48 - $35.58
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
bonus eligibility
Relocation assistance
Employee Discounts
Job Description
Gaylord Palms Resort & Convention Center is a premier hospitality establishment located in Kissimmee, Florida. As part of the renowned Gaylord Hotels portfolio under Marriott International, the resort is celebrated for its expansive facilities, diverse dining options, and exceptional guest experiences. Known for its innovative approach to meetings and events, Gaylord Palms offers a vibrant environment where culture, talent, and diversity thrive. At the heart of the resort's success are its STAR associates – individuals who embody creativity, entrepreneurship, and a commitment to heartfelt service. With a focus on career development and a supportive workplace culture, Gaylord Palms stands as... Show More
Job Requirements
- High school diploma or GED
- Three years experience in food and beverage, culinary, or related professional area
- OR two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- One year experience in food and beverage, culinary, or related professional area
- Ability to supervise staff
- Knowledge of restaurant operations
- Strong communication skills
- Compliance with sanitation and safety standards
- Ability to work under pressure during peak periods
- Flexibility in scheduling
- Legal eligibility to work in the United States
Job Qualifications
- High school diploma or GED with three years of experience in food and beverage or related area
- OR two-year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, or Business Administration with one year of relevant experience
- Strong communication and interpersonal skills
- Ability to supervise and motivate a team
- Knowledge of food safety and sanitation standards
- Familiarity with budget management and cost control
- Customer service oriented with problem-solving skills
- Ability to multitask and manage time effectively
- Willingness to work flexible hours including weekends and holidays
Job Duties
- Handles employee questions and concerns
- Monitors employees to ensure performance expectations are met
- Provides feedback to employees based on observation of service behaviors
- Assists in supervising daily shift operations
- Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager
- Participates in department meetings by communicating a clear and consistent message regarding the departmental goals
- Ensures all employees have proper supplies, equipment and uniforms
- Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels
- Assists in ensuring compliance with all restaurant policies, standards and procedures
- Monitors alcohol beverage service in compliance with local laws
- Assists in achieving or exceeding budgeted goals
- Performs all duties of restaurant employees and related departments as necessary
- Opens and closes restaurant shifts
- Interacts with guests to obtain feedback on product quality and service levels
- Supervises staffing levels to ensure guest service, operational needs and financial objectives are met
- Encourages employees to provide excellent customer service within guidelines
- Handles guest problems and complaints, seeking assistance from supervisor as necessary
- Strives to improve service performance
- Sets a positive example for guest relations
- Assists in the review of comment cards and guest satisfaction results with employees
- Meets and greets guests
- Supervises on-going training initiatives
- Uses all available on the job training tools for employees
- Communicates performance expectations in accordance with job descriptions for each position
- Coaches and counsels employees regarding performance on an on-going basis
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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