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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $22.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Career development opportunities
flexible scheduling
Job Description
Dunkin' Donuts, established in 1950 by Bill Rosenberg in Quincy, Massachusetts, has grown to become the world’s leading baked goods and coffee chain. With a rich history that dates back over 70 years, Dunkin' Donuts has expanded globally, serving more than 3 million customers daily. The brand has earned a reputation for delivering a diverse menu featuring 52 varieties of donuts, numerous coffee beverages, and a wide range of bagels, breakfast sandwiches, and other baked goods, all crafted to satisfy a wide variety of tastes and preferences. The company’s commitment to quality, customer service, and innovation has made it a... Show More
Job Requirements
- High school diploma or equivalent
- Previous leadership experience in restaurant or hospitality
- Basic computer literacy
- Proficient in English communication
- Ability to handle physical demands of the job
- Willingness to work flexible shifts including weekends
- Strong teamwork and leadership skills
- Commitment to customer service excellence
Job Qualifications
- Basic computer skills
- Fluent in spoken and written English
- Basic math and financial management knowledge
- Previous leadership experience in retail, restaurant, or hospitality
- Good analytical skills and business acumen
- Strong interpersonal and communication skills
- Ability to train and develop a team
- Guest focused mentality
- Time management and problem solving abilities
- Ability to motivate others
Job Duties
- Lead team meetings along with Restaurant Manager
- Oversee brand training programs including scheduling, training, validating, and certifying team and shift lead staff
- Ensure brand standards, recipes, and systems are executed
- Create and maintain a guest focused culture in the restaurant
- Review guest feedback and implement action plans to improve
- Communicate restaurant priorities, goals, and results to team members
- Execute new product rollouts including training, marketing, and sampling
- Set up point of purchase in store displays per brand standards
- Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements
- Control costs to maximize profitability
- Complete inventory periodically
- Support restaurant manager in labor scheduling and staff deployment
- Assist in supplier and vendor order completion
- Conduct self-assessments and action plans
- Ensure restaurant budget is met
- Manage cash in the restaurant following cash management policies
- Ensure facility is always meeting standards and ready for rush periods
- Assist and coach team in performance appraisals and development
- Drive sales, profitability, and guest satisfaction
- Meet key performance indicators including sales goals, labor and cost percentages, and speed of service goals
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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