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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
401(k) Plan
Training and Development
Career growth opportunities
Job Description
Dunkin' is a globally recognized fast-food restaurant chain known for its coffee, doughnuts, and breakfast items. With a commitment to providing excellent customer service and high-quality products, Dunkin' operates numerous franchise locations worldwide and continues to expand its presence. Each restaurant functions as a well-oiled operation, focusing on delivering a welcoming environment along with a menu that appeals to a broad customer base. Dunkin' is dedicated to upholding its brand standards, maintaining operational excellence, and fostering a culture that prioritizes guest satisfaction and employee development. The company values innovation, community engagement, and consistency in service which are crucial to its... Show More
Job Requirements
- Basic computer skills
- Fluency in spoken and written English
- Basic math and financial management knowledge
- Previous leadership experience in retail, restaurant, or hospitality
- Ability to work standing for extended periods
- Capable of repetitive motion including bending, stooping, and reaching
- Ability to lift packages if applicable
- Willingness to wear a headset if applicable
- Ability to work in small spaces
- Positive attitude and willingness to learn and embrace change
- Strong teamwork capabilities
- On-time and honest work ethic
Job Qualifications
- Basic computer skills
- Fluent in spoken and written English
- Basic math and financial management
- Previous leadership experience in retail, restaurant, or hospitality
- Good analytical skills and business acumen
- Ability to train and develop a team
- Guest focused mindset
- Strong time management skills
- Effective problem-solving abilities
- Motivational leadership skills
Job Duties
- Perform all responsibilities of restaurant team members
- Lead team meetings along with Restaurant Manager
- Oversee brand training programs, schedule, train, validate, and certify team and shift lead staff
- Ensure brand standards, recipes, and systems are executed
- Create and maintain a guest focused culture in the restaurant
- Review guest feedback results and implement action plans to drive improvement
- Communicate restaurant priorities, goals, and results to restaurant team members
- Execute new product rollouts including training, marketing, and sampling
- Ensure point of purchase in-store setup per brand standards
- Maintain a safe, secure, and healthy environment by enforcing safety, food safety, and sanitation requirements
- Control costs to maximize profitability
- Complete inventory as determined by franchisee
- Support completion of weekly labor schedule ensuring all shifts are staffed
- Assign staff and manage deployment
- Support in completing supplier and other vendor orders
- Conduct self-assessments and develop action plans
- Ensure restaurant budget compliance
- Manage cash over/short and enforce cash management policies
- Engage with Dunkin' Brands Field Operations team as appropriate
- Recruit, hire, onboard, and develop restaurant team members
- Assist with performance appraisal process
- Coach team members to drive sales and improve guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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