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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $20.50 - $24.00
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401(k)
Bonus Pay
Job Description
Rackson is a prominent restaurant operator in the United States, known for its dynamic growth and strong commitment to values-based leadership. With a people-first culture at its core, Rackson has earned a solid reputation as one of the top quick-service restaurant (QSR) companies in the country. This dedication to fostering a positive and supportive work environment is evident in every location and interaction, making it an exceptional place to build a career in the hospitality industry.
Dave's Hot Chicken, one of Rackson's flagship brands, is not just a restaurant but a cultural phenomenon that has taken the nation by storm... Show More
Dave's Hot Chicken, one of Rackson's flagship brands, is not just a restaurant but a cultural phenomenon that has taken the nation by storm... Show More
Job Requirements
- Must be at least 18 years of age
- High school diploma or equivalent restaurant management experience
- Communication in English is required, Spanish comprehension helpful
- Fundamental requirements include reading, writing, math, and computer/POS skills
- Previous fast food management experience required
- Knowledge of food and beverage performance metrics, product specifications, and management systems
- Technically proficient in all aspects of food preparation, production, and delivery
- Ability to handle confidential information with discretion
- Willingness to learn all areas of restaurant operations and work multiple stations
- Strong communication skills, including verbal communication in Spanish and/or English
- Self-motivated and action-oriented
- Prompt and regular attendance on assigned shifts - dependable and reliable
- Must have reliable transportation to work and to company outside events/meetings
- Must be available and willing to work a variety of days/times including weekends, evenings, and holidays
- Physical ability to lift up to 50 pounds, stand for long periods, and perform various physical tasks in a restaurant environment
Job Qualifications
- High school diploma or equivalent restaurant management experience
- Previous fast food management experience required
- Knowledge of food and beverage performance metrics, product specifications, and management systems
- Technically proficient in all aspects of food preparation, production, and delivery
- Displays detailed knowledge of all key food handling and food safety procedures
- Strong leadership skills, including leading by example and remaining calm and professional in challenging situations
- Ability to handle confidential information with discretion, looping in the right stakeholders for support when needed
- Strong communication skills, including verbal communication in Spanish and/or English
- Self-motivated and action-oriented
- Attitude that embraces learning
- Ability to display positive attitude and a genuine desire to make others happy and serve one another
- Ability to treat others with respect and care
Job Duties
- Demonstrates self-awareness, motivates self and others, and proactively seeks feedback
- Understands the impact of job responsibilities on guests, team, and restaurant operations
- Ensures adherence to brand standards for service, food quality, and safety
- Creates a supportive environment for team members and resolves concerns promptly
- Treats employees with respect, recognition, and manages sales and labor tracking effectively
- Maintains cleanliness, maintenance, and service standards to uphold brand image
- Plans and executes shift operations efficiently, following company guidelines for cost control
- Leads with empathy, fairness, and a focus on teamwork, identifying and developing talent for future roles
- Applies financial understanding to improve business decisions and ensure cash handling procedures are followed
- Ensures compliance with labor laws
- Coordinates restaurant operations, including staffing and inventory management, and completes administrative duties
- Identifies trends and implements action plans for improvement, focusing on long-term sales growth
- Motivates and trains team members, ensuring compliance with safety and quality standards while maintaining a safe environment for guests and team members
- Supports the success of the business hands-on as needed, whether by preparing food, serving guests, cleaning the store, or other duties
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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