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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $11.00 - $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
performance bonuses
Career development opportunities
Job Description
Dunkin' is a renowned global restaurant chain known primarily for its coffee and baked goods, operating thousands of franchise locations worldwide. Established as a leader in the quick-service restaurant industry, Dunkin' prides itself on delivering high-quality products and exceptional guest experiences. Dunkin' franchises operate under strict brand standards that emphasize operational excellence, customer satisfaction, and a positive work environment. The company continuously innovates with new product rollouts and marketing initiatives, ensuring its competitive edge in the fast-paced foodservice sector. Working at Dunkin' means being part of a dynamic team passionate about delivering great food and service to millions of customers... Show More
Job Requirements
- High school diploma or equivalent
- previous leadership experience in retail, restaurant or hospitality
- ability to perform all responsibilities of restaurant team members
- strong communication skills
- willingness to learn and embrace change
- ability to work in a fast paced environment
- ability to train and develop staff
- physical ability to stand for long periods and perform repetitive motions
- basic computer literacy
- fluency in English
- availability to work flexible hours including weekends and holidays
Job Qualifications
- Basic computer skills
- fluent in spoken and written English
- basic math and financial management knowledge
- previous leadership experience in retail, restaurant or hospitality
- good analytical skills and business acumen
- excellent communication skills
- ability to train and develop a team
- strong problem-solving skills
- motivated to work in a fast paced team environment
- guest focused attitude
- effective time management skills
Job Duties
- Perform all responsibilities of restaurant team members
- lead team meetings with the Restaurant Manager
- oversee brand training programs, schedule, train, validate, certify team and shift lead staff
- ensure brand standards, recipes and systems are executed
- create and maintain a guest focused culture
- review guest feedback results and implement action plans
- communicate restaurant priorities, goals and results to team members
- execute new product rollouts with training, marketing, and sampling
- set up point of purchase displays per brand standards
- maintain safe, secure and healthy environment by enforcing safety, food safety and sanitation requirements
- control costs to maximize profitability
- complete inventory periodically
- support in weekly labor scheduling ensuring all shifts are staffed
- assign staff and deployment
- assist in supplier and vendor orders
- conduct self-assessments with action plans
- ensure restaurant budget is met
- manage cash over/short and enforce cash management policies
- engage with Dunkin' Brands Field Operations team as appropriate
- recruit, hire, onboard and develop team members
- assist in performance appraisal process
- coach team members to drive sales, improve profitability and guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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