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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,500.00 - $76,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
bonus eligibility
Job Description
Rosewood Sand Hill is a distinguished luxury hotel located in Menlo Park, California, established in 2009. Situated on a pristine 16-acre property within Silicon Valley, this five-star rated hotel offers an exquisite retreat tailored for Bay Area executives, entrepreneurs, local residents, and visitors alike. The hotel's architecture harmoniously blends the historic California ranch-style design with the natural beauty of fragrant gardens and breathtaking views of the Santa Cruz Mountains, crafting a unique and inviting atmosphere for guests. Rosewood Sand Hill features 121 elegantly appointed guest rooms, providing a tranquil setting for relaxation or rejuvenation. Resort-like amenities coupled with high-quality personalized... Show More
Job Requirements
- Must be able to perform job functions with attention to detail, speed and accuracy
- prioritize, organize and follow-up
- be a clear thinker, remaining calm and resolving problems using good judgment
- follow directions thoroughly
- understand a guest’s service needs
- work cohesively with co-workers as part of a team
- work with minimal supervision
- maintain confidentiality of guest information and pertinent hotel data
- thorough understanding of financial reports including labor
- ability to direct and manage all facets of the outlet
- project management experience in organizing, planning and executing large-scale projects
- demonstrated experience in leading and developing people and ability to establish rapport and influence others
- ability to lead a team and flexibility with work schedule
- ability to enforce hotel standards, policies and procedures
- ability to prioritize, organize and delegate work assignments
- ability to motivate outlet associates and maintain a cohesive team
- ability to promote positive work relationships
- ability to ascertain associates training needs and provide training
- ability to work well under pressure
- ability to transport cases of received goods and operate kitchen equipment
- ability to work 10+ hour shifts, 5-7 days per week in noisy and close conditions
- ability to use all senses to ensure quality standards
- required to speak, read and write English, fluency in other languages preferred
- must be able to exert physical effort in transporting 20 pounds, endure various physical movements, and communicate effectively
- ability to work in restaurant environment exposed to heat, cold, slippery surfaces and appliances
Job Qualifications
- Diploma/some college or an equivalent combination of education and work-related experience
- minimum three years’ experience as a restaurant assistant manager
- hotel operational exposure preferred
- experience with a luxury or ultra-luxury property or brand preferred
- California Responsible Beverage Service (RBS) certificate and California Food Handler Card (Manager) preferred
- strong leadership skills
- excellent communication and interpersonal skills
- proficiency in financial report understanding and labor management
- ability to train and develop team members
- excellent organizational and problem-solving skills
- fluency in English required with additional languages preferred
Job Duties
- Provide exceptional service and ensure guest satisfaction with dining experiences
- assist in management of a team of food and beverage professionals ensuring brand standards and required sequence of service components are executed with precision
- maintain complete knowledge of and comply with all departmental policies, service procedures and standards
- assist in management of all Outlet’s associates
- assist in interview, hire, train, performance manage and termination F&B associates
- schedule associates and prepare payroll documents to ensure associates are properly compensated
- ensure that standards are maintained at a superior level on a daily basis
- maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
- check storage areas for proper supplies, organization and cleanliness
- establish par levels for supplies and equipment
- complete requisitions to replenish shortages or additional items needed for the anticipated business
- meet with the Chefs to review daily specials, upcoming reservations, staffing levels and 86'd items
- review sales for previous day
- resolve discrepancies with Accounting
- track revenue against budget
- prepare weekly work schedules in accordance with staffing guidelines and labor forecasts
- ensure staff report to work as scheduled and document any late or absent employees
- coordinate proper breaks for staff
- assign work and side duties to staff in accordance with departmental procedures
- monitor the preparation of station assignments ensuring compliance to departmental standards
- conduct pre-shift meetings with staff and review all information pertinent to the day’s business
- inspect grooming and attire of staff and rectify any deficiencies
- inspect all aspects of the outlet environment ensuring compliance with standards of cleanliness and order
- review the reservations, pre-assign designated tables and follow up on special requests
- ensure that specified number of menus and wine lists are available
- assist restaurant staff to ensure optimum service to guests
- answer outlet phone within 3 rings using correct salutations and telephone etiquette
- access all functions of the POS system in accordance to specifications
- manage and approve void checks as per Accounting procedures
- conduct formal training program on required job functions and ongoing training
- provide feedback on performance and handle disciplinary problems according to hotel standards
- foster and promote a cooperative working climate
- prepare and submit daily/weekly payroll and tip distribution records
- complete work orders for maintenance repairs and submit to Engineering
- document pertinent information in department logbook
- complete all paperwork and closing duties according to departmental standards
- review status of assignments with on-coming Assistant Manager
- exhibit a friendly, helpful and courteous manner when dealing with guests and employees
- perform all other duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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