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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $24.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development programs
performance bonuses
Team-oriented work environment
Job Description
Dunkin' is a leading global quick-service restaurant brand known for its coffee and baked goods, with a commitment to delivering quality products and exceptional guest experiences. As one of the world’s most recognized and beloved brands, Dunkin' operates thousands of franchise locations worldwide, providing an energetic and fast-paced environment where team collaboration and guest satisfaction are top priorities. The company prides itself on fostering a culture of continuous learning, innovation, and operational excellence to maintain its competitive edge in the foodservice industry. With a focus on community engagement and franchisee support, Dunkin' ensures that each location upholds the highest standards... Show More
Job Requirements
- Basic education or high school diploma
- previous leadership experience in a retail, restaurant, or hospitality environment
- ability to work flexible hours including weekends and holidays
- basic computer proficiency
- strong communication skills in English
- capability to stand for long periods and perform repetitive motions
- willingness to lift packages if applicable
- ability to wear a headset if applicable
- willingness to work in small spaces
- compliance with food safety and sanitation standards
- ability to adhere to franchisee policies and procedures
Job Qualifications
- Basic computer skills
- fluent in spoken and written English
- basic math and financial management skills
- previous leadership experience in retail, restaurant, or hospitality
- good analytical skills and business acumen
- ability to work well in a fast-paced team environment
- punctuality and honesty
- positive attitude
- willingness to learn and embrace change
- ability to train and develop a team
- guest-focused mindset
- effective time management
- strong problem-solving skills
- ability to motivate others
Job Duties
- Perform all responsibilities of restaurant team members
- lead team meetings with the Restaurant Manager
- oversee brand training programs including scheduling, training, validating, and certifying team and shift lead staff
- ensure brand standards, recipes, and systems are executed properly
- create and maintain a guest-focused culture
- review guest feedback and implement improvement action plans
- communicate restaurant priorities, goals, and results to team members
- execute new product rollouts with training, marketing, and sampling
- set up point of purchase in-store displays per brand standards
- maintain a safe, secure, and healthy environment by enforcing safety, food safety, and sanitation requirements
- control costs to maximize profitability
- complete inventory periodically as determined by the franchisee
- support completion of weekly labor schedules ensuring shifts are staffed to meet guest demand and service standards
- support staff assignment and deployment
- assist in completion of supplier and vendor orders
- conduct self-assessments and develop corresponding action plans
- ensure restaurant budget is met
- manage cash over/short and ensure compliance with cash management policies
- engage with Dunkin' Brands Field Operations team as appropriate
- recruit, hire, onboard, and develop restaurant team members
- assist in team and shift lead performance appraisals
- coach team members to drive sales, improve profitability, and enhance guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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