Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $30.77
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
bonus eligibility
Job Description
JW Marriott Tampa Water Street is part of the prestigious JW Marriott brand under Marriott International's luxury portfolio, widely recognized for its exceptional hospitality and commitment to excellence. Located at 510 Water St, Tampa, Florida, this luxury hotel offers a distinguished work environment focused on holistic well-being, career development, and outstanding service quality. JW Marriott properties are known for their elegant settings in gateway cities and remarkable resort locations worldwide, providing guests with superior comfort while fostering a supportive atmosphere for associates. The hotel prides itself on a community-oriented workplace where diversity and camaraderie among team members flourish, encouraging employees... Show More
Job Requirements
- high school diploma or GED
- 3 years experience in food and beverage, culinary, or related professional area
- or 2-year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 1 year experience in food and beverage, culinary, or related professional area
- ability to assist in management and supervision
- capability to maintain sanitation standards
- skilled in guest service and handling complaints
- ability to monitor and coach employees
- knowledge of restaurant policies, local alcohol laws and budget management
- excellent communication and leadership skills
Job Qualifications
- high school diploma or GED with 3 years experience in food and beverage, culinary, or related professional area
- OR 2-year degree from accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year experience in food and beverage, culinary, or related professional area
Job Duties
- handle employee questions and concerns
- monitor employees to ensure performance expectations are met
- provide feedback to employees based on observation of service behaviors
- assist in supervising daily shift operations
- supervise restaurant and related areas in absence of Director or Restaurant Manager
- communicate departmental goals and participate in meetings to produce desired results
- ensure all employees have proper supplies, equipment and uniforms
- communicate to Chef and Restaurant Manager any issues regarding food quality and service levels
- ensure compliance with restaurant policies, standards and procedures
- monitor alcohol beverage service in compliance with local laws
- assist in achieving or exceeding budgeted goals
- perform all duties of restaurant employees and related departments as necessary
- open and close restaurant shifts
- interact with guests to obtain feedback on product quality and service levels
- supervise staffing levels to meet guest service, operational needs and financial objectives
- encourage employees to provide excellent customer service
- handle guest problems and complaints, seeking assistance from supervisor as necessary
- strive to improve service performance
- set a positive example for guest relations
- assist in review of comment cards and guest satisfaction results
- meet and greet guests
- supervise ongoing training initiatives
- use all available on the job training tools for employees
- communicate performance expectations according to job descriptions
- coach and counsel employees regarding performance on an ongoing basis
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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