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Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $30.77
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Team-oriented work environment
Job Description
Marriott International is a global leader in the hospitality industry, renowned for its commitment to exceptional service, innovation, and creating memorable guest experiences. With a vast portfolio of brands including Marriott Hotels and JW Marriott, the company prides itself on fostering a diverse and inclusive work environment where employees are valued and empowered to grow. Marriott's legacy stems from the vision of its founder, J. Willard Marriott, emphasizing not only guest satisfaction but also the well-being and development of its associates. The company operates a wide range of properties across the world, from luxury resorts to urban gateway hotels, delivering... Show More
Job Requirements
- High school diploma or GED
- Minimum of three years experience in food and beverage or related professional area
- Alternatively, two-year degree from accredited university in relevant field
- Minimum one year experience in food and beverage or related professional area
- Strong communication and leadership abilities
- Ability to work flexible hours including weekends and holidays
- Knowledge of health and safety regulations
- Ability to handle guest complaints in a professional manner
Job Qualifications
- High school diploma or GED
- Three years experience in food and beverage, culinary, or related professional area
- Alternatively, a 2-year degree in Food Service Management, Hotel and Restaurant Management, Hospitality or Business Administration
- One year experience in food and beverage or related area
- Strong understanding of restaurant operations and guest service principles
- Proven leadership and communication skills
- Ability to supervise and motivate a diverse team
- Knowledge of sanitation and safety standards
- Familiarity with budget management and inventory control
- Customer-focused with excellent problem-solving skills
Job Duties
- Handles employee questions and concerns
- Monitors employees to ensure performance expectations are met
- Provides feedback to employees based on observation of service behaviors
- Assists in supervising daily shift operations
- Supervises restaurant and related areas in absence of Director or Manager
- Participates in department meetings communicating departmental goals
- Ensures all employees have proper supplies, equipment and uniforms
- Communicates to Chef and Manager issues regarding food quality and service levels
- Assists in ensuring compliance with restaurant policies and standards
- Monitors alcohol beverage service compliance with local laws
- Assists in achieving or exceeding budgeted goals
- Performs duties of restaurant employees as necessary
- Opens and closes restaurant shifts
- Interacts with guests to obtain feedback on quality and service
- Supervises staffing levels to meet operational and financial objectives
- Encourages employees to provide excellent customer service
- Handles guest problems and complaints
- Strives to improve service performance
- Sets a positive example for guest relations
- Assists in review of comment cards and guest satisfaction results
- Meets and greets guests
- Supervises ongoing training initiatives
- Uses all available on-the-job training tools
- Communicates performance expectations per job descriptions
- Coaches and counsels employees regarding performance on an ongoing basis
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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