Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $24.52 - $35.58
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligible
Career development opportunities
Job Description
Gaylord Texan Resort & Convention Center, located in Grapevine, Texas, is a premier destination offering an exceptional blend of hospitality, entertainment, and event facilities. As part of the renowned Marriott International portfolio, Gaylord Texan Resort is famous for its vast convention spaces, luxurious accommodations, and outstanding food and beverage services. The resort prides itself on delivering memorable experiences to its guests through superior service and attention to detail, supported by a dedicated team of hospitality professionals known as STARs. These team members embody creativity, entrepreneurial spirit, and a commitment to big-hearted service, making the resort an exciting place to work... Show More
Job Requirements
- High school diploma or GED
- minimum 3 years experience in food and beverage, culinary, or related area
- OR 2-year degree in related field
- minimum 1 year experience in food and beverage or culinary area
- ability to handle employee questions and concerns
- capability to monitor and evaluate employee performance
- skills to provide feedback and coaching
- capacity to supervise daily operations
- knowledge of restaurant policies and legal compliance
- experience in budget management
- strong guest service skills
- ability to resolve complaints
- effective communication skills
- capability to lead training initiatives
- flexible availability for work hours
Job Qualifications
- High school diploma or GED with 3 years experience in food and beverage, culinary, or related professional area
- OR 2-year degree from accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year experience
- strong leadership and supervisory skills
- excellent communication and interpersonal abilities
- knowledge of food safety and sanitation standards
- ability to manage budgets and operational goals
- customer service oriented
- problem-solving skills
- ability to work flexible hours including peak meal periods
Job Duties
- Handles employee questions and concerns
- monitors employees to ensure performance expectations are met
- provides feedback to employees based on observation of service behaviors
- assists in supervising daily shift operations
- supervises restaurant and all related areas in absence of director or manager
- participates in department meetings to communicate goals
- ensures all employees have proper supplies, equipment, and uniforms
- communicates food quality and service issues to chef and manager
- ensures compliance with restaurant policies and standards
- monitors alcohol beverage service compliance
- assists in achieving or exceeding budgeted goals
- performs duties of restaurant employees as necessary
- opens and closes restaurant shifts
- interacts with guests to obtain product and service feedback
- supervises staffing levels to meet service and financial objectives
- encourages excellent customer service
- handles guest problems and complaints
- strives to improve service performance
- sets positive example for guest relations
- assists in review of guest satisfaction results
- meets and greets guests
- supervises ongoing training initiatives
- uses job training tools for employees
- communicates performance expectations
- coaches and counsels employees regarding performance
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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