Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.00 - $30.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee assistance program
Job Description
Gaylord Hotels, a part of Marriott International, is a premier provider of destination hotels renowned for delivering exceptional experiences in the meetings and hospitality industry. As a leader in this sector, Gaylord Hotels combines extensive expertise with a commitment to creating memorable environments, services, and programming that bring people together in extraordinary ways. With a culture deeply rooted in creativity, entrepreneurship, and genuine care, the team members, known as STARs, are passionate about providing thoughtful, big-hearted service to every guest. The brand emphasizes career development, offering associates a wealth of opportunities far beyond those found in traditional hotel settings. Joining... Show More
Job Requirements
- high school diploma or ged
- 3 years experience in food and beverage, culinary, or related professional area
- or 2-year degree in food service management, hotel and restaurant management, hospitality, business administration, or related major
- 1 year experience in food and beverage, culinary, or related professional area
Job Qualifications
- high school diploma or ged
- experience in food and beverage, culinary, or related professional area
- effective communication and leadership skills
- ability to manage multiple tasks and work under pressure
- knowledge of food safety and sanitation standards
- strong customer service orientation
- proactive problem solving and conflict resolution skills
- basic budgeting and operational knowledge
Job Duties
- assist in managing restaurant team by handling employee questions and concerns
- monitor employees to ensure performance expectations are met
- provide feedback to employees based on observation of service behaviors
- assist in supervising daily shift operations
- supervise restaurant and related areas in absence of director or manager
- participate in department meetings by communicating departmental goals
- ensure employees have proper supplies, equipment and uniforms
- communicate issues regarding food quality and service levels to chef and manager
- assist in ensuring compliance with restaurant policies, standards and procedures
- monitor alcohol beverage service compliance with local laws
- assist in achieving or exceeding budgeted goals
- perform duties of restaurant employees as necessary
- open and close restaurant shifts
- interact with guests to obtain feedback on product quality and service
- supervise staffing levels to meet guest service and financial objectives
- encourage employees to provide excellent customer service
- handle guest problems and complaints
- strive to improve service performance
- set positive example for guest relations
- assist in reviewing comment cards and guest satisfaction results
- meet and greet guests
- supervise training initiatives
- use on the job training tools
- communicate performance expectations
- coach and counsel employees on performance
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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