Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.00 - $30.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
training programs
Job Description
Marriott International is a globally renowned hospitality company that operates and franchises a broad portfolio of hotels and related lodging facilities. Within this premier group is Gaylord Hotels, distinguished for delivering exceptional meeting and event experiences under one roof. Gaylord Hotels pride themselves on creating environments that bring people together in extraordinary ways, highlighted by their commitment to providing attentive, creative, and entrepreneurial service. The brand is deeply rooted in its team members, called STARs, who are passionate about delivering thoughtful and big-hearted service to guests. This dedication fosters a welcoming and diverse work environment where individual backgrounds and talents... Show More
Job Requirements
- high school diploma or ged
- 3 years experience in food and beverage, culinary, or related professional area
- or 2-year degree in food service management, hotel and restaurant management, hospitality, business administration, or related field
- 1 year experience in food and beverage, culinary, or related professional area
- ability to supervise and manage teams
- excellent communication skills
- strong customer service orientation
- knowledge of sanitation and safety standards
- legal compliance awareness
- capability to handle multiple tasks during peak periods
Job Qualifications
- high school diploma or ged with 3 years experience in food and beverage, culinary, or related professional area
- or 2-year degree in food service management, hotel and restaurant management, hospitality, business administration, or related field with 1 year experience in food and beverage, culinary, or related professional area
- strong interpersonal and communication skills
- leadership and supervisory experience
- knowledge of food and beverage operations and sanitation standards
- ability to handle guest complaints effectively
- familiarity with local laws on alcohol beverage service
- proficiency in staff training and development
- budget management skills
Job Duties
- handles employee questions and concerns
- monitors employees to ensure performance expectations are met
- provides feedback to employees based on observation of service behaviors
- assists in supervising daily shift operations
- supervises restaurant and related areas in the absence of senior management
- participates in department meetings communicating departmental goals
- ensures employees have proper supplies and uniforms
- communicates issues regarding food quality and service levels to management
- ensures compliance with restaurant policies and procedures
- monitors alcohol beverage service compliance
- assists in achieving budgeted goals
- performs duties of restaurant employees as needed
- opens and closes restaurant shifts
- interacts with guests to obtain feedback
- supervises staffing levels to meet service and financial objectives
- encourages employees to provide excellent customer service
- handles guest problems and complaints
- strives to improve service performance
- sets a positive example for guest relations
- reviews guest feedback with employees
- meets and greets guests
- supervises ongoing training initiatives
- uses on the job training tools
- communicates performance expectations
- coaches and counsels employees on performance
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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