Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.00 - $30.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee assistance program
Job Description
Sheraton Hotels & Resorts is a renowned global hospitality company that has been welcoming guests and creating memorable experiences since 1937. As part of the Marriott International portfolio, Sheraton proudly offers more than 400 communities worldwide where associates and guests alike can connect and belong. The company values diversity, inclusivity, and the unique cultural backgrounds of its associates, fostering an environment of respect and equal opportunity for all. Sheraton has built a reputation as "The World's Gathering Place," providing exceptional service in a vibrant and welcoming atmosphere for travelers and locals alike. The brand aims to deliver engaging experiences through... Show More
Job Requirements
- high school diploma or GED
- 3 years experience in food and beverage or culinary or related professional area or 2-year degree in food service management, hotel and restaurant management, hospitality, business administration or related major
- 1 year experience in food and beverage or culinary or related professional area
- ability to work flexible hours including weekends and holidays
- strong interpersonal skills
- ability to handle guest inquiries and complaints professionally
- knowledge of local laws regarding alcohol service
- physical ability to stand and walk for extended periods
- commitment to uphold company policies and legal obligations
Job Qualifications
- high school diploma or GED with 3 years experience in food and beverage or culinary or related professional area
- 2-year degree in food service management, hotel and restaurant management, hospitality, business administration or related field with 1 year experience
- strong leadership and communication skills
- ability to work in fast-paced environment
- excellent customer service skills
- knowledge of food safety and sanitation standards
- proficiency in supervising and coaching staff
Job Duties
- handle employee questions and concerns
- monitor employees to ensure performance expectations are met
- provide feedback to employees based on observation of service behaviors
- assist in supervising daily shift operations
- supervise restaurant and related areas in absence of director or manager
- participate in department meetings
- ensure all employees have proper supplies, equipment and uniforms
- communicate issues regarding food quality and service levels
- assist in ensuring compliance with restaurant policies and standards
- monitor alcohol beverage service compliance
- assist in achieving budgeted goals
- perform duties of restaurant employees as necessary
- open and close restaurant shifts
- interact with guests to obtain feedback
- supervise staffing levels
- encourage excellent customer service
- handle guest problems and complaints
- strive to improve service performance
- set positive example for guest relations
- assist in review of guest satisfaction results
- meet and greet guests
- supervise ongoing training initiatives
- use available training tools for employees
- communicate performance expectations
- coach and counsel employees on performance
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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