Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.48 - $34.62
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
401(k)
Employee Discounts
Training and Development
bonus eligibility
Career advancement opportunities
Job Description
Gaylord Opryland Resort & Convention Center, located in Nashville, Tennessee, is a premier hospitality destination renowned for its distinctive blend of Southern charm and modern luxury. As a part of Marriott International, Gaylord Hotels epitomize exceptional service, offering guests an unparalleled experience with expansive meeting spaces, numerous dining options, and a warm, inviting atmosphere. This iconic resort is more than just a hotel; it is a vibrant destination where people come together for business and leisure, underpinned by a commitment to creating memorable moments and delivering outstanding guest satisfaction.
At Gaylord Opryland Resort, the culture is centered around STARs... Show More
At Gaylord Opryland Resort, the culture is centered around STARs... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in food and beverage, culinary, or related professional area
- OR 2-year degree from accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 1 year experience in food and beverage, culinary, or related professional area
- ability to work full time
- eligibility to work in the United States
- strong communication skills
- ability to supervise and lead teams
- knowledge of restaurant operating procedures and compliance
- commitment to guest satisfaction and quality service
Job Qualifications
- High school diploma or GED with 3 years of experience in food and beverage, culinary, or related professional area
- OR 2-year degree from accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year experience in food and beverage or related professional area
- proven leadership abilities
- strong interpersonal and communication skills
- knowledge of food safety and sanitation standards
- ability to handle multiple tasks in fast-paced environment
- customer service oriented
- team player with problem-solving skills
Job Duties
- Handle employee questions and concerns
- monitor employees to ensure performance expectations are met
- provide feedback to employees based on observation of service behaviors
- assist in supervising daily shift operations
- supervise restaurant and related areas in absence of Director or Restaurant Manager
- participate in department meetings communicating departmental goals
- ensure all employees have proper supplies, equipment and uniforms
- communicate to Chef and Restaurant Manager any issues regarding food quality and service
- assist in ensuring compliance with restaurant policies, standards and procedures
- monitor alcohol beverage service compliance with local laws
- assist in achieving or exceeding budgeted goals
- perform duties of restaurant employees as necessary
- open and close restaurant shifts
- interact with guests to obtain feedback on product quality and service levels
- supervise staffing levels to meet guest service, operational and financial objectives
- encourage employees to provide excellent customer service
- handle guest problems and complaints seeking assistance as necessary
- strive to improve service performance
- set a positive example for guest relations
- assist in review of comment cards and guest satisfaction results with employees
- meet and greet guests
- supervise on-going training initiatives
- use on the job training tools for employees
- communicate performance expectations according to job descriptions
- coach and counsel employees regarding performance
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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