Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $24.52 - $34.62
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee stock purchase plan
Life insurance
Travel Discounts
Job Description
Gaylord Texan Resort and Convention Center, located in Grapevine, Texas, is a premier hospitality destination known for its exceptional service, distinctive architecture, and extensive meeting and event spaces. As part of the esteemed Marriott International portfolio, Gaylord Texan Resort combines the luxury and quality standards Marriott is recognized for with a unique local flair. This resort and convention center offers a wide range of amenities including multiple restaurants, bars, and recreational facilities, making it a sought-after location for both business and leisure travelers. Staying true to Marriott's mission of providing thoughtful and big-hearted service, the Gaylord Texan Resort fosters an... Show More
Job Requirements
- High school diploma or GED
- Three years experience in food and beverage, culinary, or related area
- Or associate degree in Food Service Management, Hospitality, or related field
- One year experience in food and beverage or culinary area
- Ability to communicate effectively
- Leadership skills
- Knowledge of food safety standards
- Ability to work flexible shifts
- Compliance with local alcohol service laws
Job Qualifications
- High school diploma or GED with 3 years experience in food and beverage or culinary field
- Or 2-year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year experience
- Strong leadership and supervisory skills
- Excellent communication and interpersonal abilities
- Knowledge of food safety and sanitation standards
- Ability to handle guest complaints effectively
- Proficiency in managing budgets and operational goals
- Experience in staff training and development
- Ability to work flexible hours and peak meal periods
- Understanding of local laws regarding alcohol service
Job Duties
- Handle employee questions and concerns
- Monitor employee performance
- Provide feedback on service behaviors
- Assist in supervising daily shift operations
- Supervise restaurants and related areas in absence of senior management
- Participate in department meetings to communicate goals
- Ensure employees have proper supplies, equipment, and uniforms
- Communicate issues regarding food quality and service to Chef and Manager
- Ensure compliance with restaurant policies and standards
- Monitor alcohol service compliance
- Assist in achieving budget goals
- Perform duties of restaurant employees as needed
- Open and close restaurant shifts
- Interact with guests for feedback
- Supervise staffing to meet service and financial objectives
- Encourage excellent customer service
- Handle guest complaints and problems
- Strive to improve service performance
- Set positive guest relations example
- Review guest feedback with employees
- Meet and greet guests
- Supervise ongoing training initiatives
- Use on-the-job training tools
- Communicate performance expectations
- Coach and counsel employees
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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