Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $26.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Competitive weekly pay
Medical insurance
Dental Insurance
Life insurance
Disability insurance
Onsite medical clinics
pharmacy
401(k) retirement plan
Paid Time Off
wellness programs
Childcare discounts
fuel discounts
Bus pass discounts
Fitness Membership Discounts
free uniforms
free uniform cleaning
Tuition Reimbursement
Job Description
Mystic Lake and Little Six are part of the SMSC Gaming Enterprise, a prominent company known for its commitment to crafting unforgettable entertainment experiences. These unique dining and gaming destinations serve a diverse clientele with a focus on high-quality service, guest satisfaction, and community values. The company prides itself on fostering an inclusive environment that celebrates diversity and empowers employees to grow both personally and professionally. With extensive benefits, competitive weekly pay, and opportunities for advancement, Mystic Lake and Little Six provide a supportive workplace where team members can thrive and contribute to creating memorable moments for every guest.
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Job Requirements
- Any combination of post-high school restaurant education and/or restaurant experience to equal 3+ years
- 2+ years of indirect people leadership or 1+ year of direct people leadership experience
- Certified Food Service Manager Certificate or ability to obtain within one year of employment
- Effective in motivating and guiding staff, delegating tasks, and fostering a positive team environment
- Demonstrated ability to communicate clearly and effectively with staff, guests, and other stakeholders
- Skilled at identifying and resolving issues constructively and efficiently and managing conflict within the team and addressing issues with guests
- Experience with efficiently managing schedules, tasks, and resources in a fast-paced environment
- Experience with demand-based scheduling preferred
- Desire to build rapport with staff, guests, and other stakeholders
- Ability to adjust to changing situations, handle unexpected events and maintain composure and professionalism under pressure
Job Qualifications
- Post-high school restaurant education or equivalent experience
- Minimum of 2 years indirect people leadership or 1 year direct people leadership experience
- Certified Food Service Manager certificate or ability to obtain within one year
- Effective staff motivation and delegating skills
- Strong communication skills with staff, guests, and stakeholders
- Conflict resolution and issue management skills
- Experience managing schedules, tasks and resources in a fast-paced environment
- Familiarity with demand-based scheduling preferred
- Ability to build rapport with staff, guests and stakeholders
- Ability to maintain composure and professionalism under pressure
Job Duties
- Handle guest complaints and issues in a timely and professional manner
- Utilize guest recovery strategies when appropriate
- Actively coach team members to ensure excellent service delivery and a positive guest experience
- Interact with guests to gauge satisfaction and improve service
- Order supplies and manage inventory levels, proactively communicate needs to manager
- Partner with the culinary team to ensure high-quality food standards including preparation and presentation
- Supervise and maintain restaurant and bar cleanliness to meet safety, sanitation and hygiene standards
- Ensure appropriate staffing levels through advanced scheduling and during shifts
- Provide suggestions and recommendations to improve outlet operations
- Ensure strict adherence to food safety guidelines and procedures
- Enforce health and safety regulations and ensure compliance with sanitation guidelines
- Ensure compliance with all Gaming Enterprise policies, procedures, applicable regulations and laws
- Escalate concerns timely to leadership
- Ensure proper cash handling and compliance with tips and complimentary procedures
- Assist manager with preparing annual budget, controlling daily/monthly costs and driving outlet profitability
- Interview and make recommendations for hire and promotion
- plan and deliver onboarding and ongoing training and development
- manage continuous performance management for restaurant and bar team members
- Review and audit team member timecards ensuring compliance with timekeeping, tips, and break policies
- Assist team members with duties during peak times such as taking orders, serving food, and seating guests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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