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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Dental Insurance
Health Insurance
Retirement Plan
Vision Insurance
Job Description
Four Seasons Hotels and Resorts is a renowned global luxury hospitality company known for its exceptional service, elegant accommodations, and unique guest experiences. Founded in 1960, Four Seasons has established a prestigious reputation worldwide with its commitment to excellence, innovation, and genuine hospitality. The company operates more than 100 hotels and resorts in major cities and resort destinations across six continents. Each property is designed with a blend of local culture and international standards, offering guests personalized experiences and luxury comfort. At Four Seasons, the employees are the driving force behind the brand's success, fostering an inclusive and supportive culture... Show More
Job Requirements
- Education level not specified
- US work authorization is required
- Must be able to work all shifts including weekends
- Must have excellent verbal and written communication skills
- Must be computer literate with knowledge of Word and Excel
- Previous experience in Rooms Division or Sales and Marketing preferred
- Previous reservations experience an asset
Job Qualifications
- Proficient in verbal/written English
- Proficiency in another language is preferred
- Pleasant and professional telephone manner
- Previous experience in Rooms Division or Sales and Marketing
- Previous reservations experience an asset
- Must be computer literate, knowledge of Word and Excel
- Must have excellent verbal and written skills
Job Duties
- Oversee the daily operation of the reservations department
- Report to Reservations Manager issues and observations
- Lead, coach, motivate and develop the reservations team
- Develop and implement strategy for direction of the team alongside Reservations Manager
- Focus on quality assurance, call and email conversion, voice sales effectiveness, sell out and upsell efficiency
- Maintain global standards on reservation related areas and work closely with the Worldwide Reservations Office
- Be involved in revenue management decisions such as inventory management, distribution channel management, overbooking and weekly 21 day forecasting
- Actively drive sales for the hotel by maintaining business relationships with travel agents, corporate and leisure business
- Work closely with other departments on a day to day basis including Sales and Front Desk
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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