Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company with an impressive portfolio managing over 400 hotels and more than $15 billion in assets across North America, Europe, the Caribbean, and Latin America. Over its 30-year history, Highgate has established itself as a leader and innovator in the hospitality sector, guiding properties through every phase of their lifecycle from initial planning and development to recapitalization or disposition. The company is renowned for its diverse portfolio encompassing bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, all distinguished by contemporary programming and a strong digital presence.... Show More
Job Requirements
- High school diploma or equivalent
- Prior call center, front office, or reservations experience required
- Must possess multi-tasking and leadership abilities
- Excellent guest service and sales skills
- Must be able to effectively communicate both verbally and written in a friendly, courteous and service-oriented manner
- Available to work nights, weekends and holidays
- Flexibility to work overtime as needed
Job Qualifications
- High school diploma or equivalent
- Previous management experience preferred
- Prior call center, front office, or reservations experience required
- Opera Property Management System and Revinate experience preferred
- Must possess multi-tasking and leadership abilities
- Excellent guest service and sales skills is a must
- Must be able to effectively communicate both verbally and written in a friendly, courteous and service-oriented manner
- Available to work nights, weekends and holidays, with the flexibility to work overtime as needed
Job Duties
- Ensuring phones are managed and answered timely
- Assisting in scoring calls, coaching staff, and handling guest complaints
- Training new staff and updating seasoned staff on new procedures
- Ensuring staff manage leads and follow-ups appropriately
- Managing breaks and shift changes, and communicating scheduling changes
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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