Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $40,600.00 - $66,800.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Career Development
Job Description
Highgate is a premier real estate investment and hospitality management company that has established itself as an industry innovator, particularly within key U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu. The company is also rapidly expanding its footprint in Europe, Latin America, and the Caribbean. With a diverse portfolio that includes assets valued at more than $20 billion and cumulative revenues exceeding $5 billion, Highgate is a recognized leader in global hospitality management. Their expertise spans all stages of the hospitality property lifecycle from initial planning and development to recapitalization and eventual disposition. Highgate is... Show More
Job Requirements
- High school diploma or equivalent
- Prior call center, front office, or reservations experience required
- Must possess multi-tasking and leadership abilities
- Excellent guest service and sales skills is a must
- Must be able to effectively communicate both verbally and written in a friendly, courteous and service-oriented manner
- Available to work nights, weekends and holidays, with the flexibility to work overtime as needed
Job Qualifications
- High school diploma or equivalent
- Previous management experience preferred
- Prior call center, front office, or reservations experience required
- Opera Property Management System and Revinate experience preferred
- Must possess multi-tasking and leadership abilities
- Excellent guest service and sales skills is a must
- Must be able to effectively communicate both verbally and written in a friendly, courteous and service-oriented manner
- Available to work nights, weekends and holidays, with the flexibility to work overtime as needed
Job Duties
- Ensuring phones are managed and answered timely
- Assisting in scoring calls, coaching staff, and handling guest complaints
- Training new staff and updating seasoned staff on new procedures
- Ensuring staff manage leads and follow-ups appropriately
- Managing breaks and shift changes, and communicating scheduling changes
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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