Assistant Plaza Director - Allentown Travel Plaza
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $70,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
flexible schedules
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) with Company Match
Earned wage access
Education Assistance
Employee Referral Bonus
Meal Discount
Pet insurance
Job Description
Applegreen USA is a leading operator of travel plazas, managing over 80 travel plazas across the Northeast and Midwest regions. The company is renowned for offering a unique blend of convenience, comfort, and an extensive selection of retail and food options to travelers. Their locations feature popular food and beverage brands such as Auntie Anne's, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many others. Applegreen's mission is to refresh travelers on their journey by providing outstanding service and a welcoming environment where customers can enjoy a quick meal, shop for essentials, or... Show More
Job Requirements
- High school diploma or general education development (GED) equivalent
- 3+ years of proven success in restaurant or retail leadership
- available to work a flexible on-site schedule approximately 50 hours per week including days, nights, weekends, and holidays
- maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
- able to stand and walk for an extended period of time
- frequently bend, twist, lift and carry at least 20 pounds
- occasionally attend meetings or travel to support other locations
Job Qualifications
- High school diploma or general education development (GED) equivalent
- 3+ years of proven success in restaurant or retail leadership
- ability to utilize computerized software and systems such as Microsoft Suite, payroll and time keeping software, inventory management software, and point-of-sales systems
- excellent communication and collaboration skills
- proven background in maintaining strong cost control and quality standards
- ServSafe Certification preferred
- ability to operate in and navigate through ambiguity, drive clarity, and effectively manage change in a fast-paced environment
Job Duties
- Assume full responsibility for the travel plaza in the absence of the Plaza Director
- lead the day-to-day activities of associates and plaza leadership to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality and safety standards
- assist with monitoring progress towards targeted financial and performance objectives then support strategic changes to sustainably maximize performance and profitability
- ensure that each food and beverage concept within the plaza is adhering to the required brand standards
- contribute to an engaging work culture of continuous learning, information/skill sharing and professional development, by modeling behavior and maintaining a culture of accountability
- consistently recruit, develop, and retain strong teams to maintain appropriate staffing levels across the plaza
- support the supervision and management of plaza leadership to ensure they are meeting their individual goals, their business goals, and appropriately supervising and managing their direct reports
- ensure compliance with company policies and procedures along with local, state, and federal laws
- handle customer inquiries and complaints in a professional and timely manner
- work collaboratively with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities and Maintenance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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