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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $55,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
401(k) matching
Paid Time Off
Annual performance bonus
wellness programs
day-one medical coverage
Job Description
PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences across North America. With 43 destinations, online sports betting, and iCasino offerings through theScore Bet Sportsbook and Casino, the company is at the forefront of changing the entertainment landscape. PENN Entertainment is committed to fostering a fun, fast-paced, and dynamic work environment where diverse talents thrive together. The company values career growth and provides strong support for employees to expand their skills and opportunities. They offer a competitive Total Rewards package, including wellness programs that support financial, physical, and mental well-being, along with benefits such... Show More
Job Requirements
- Associate degree or equivalent experience
- Minimum three years in Table Games leadership
- Knowledge of Table Games operations
- Excellent communication skills
- Proficiency in Microsoft Office
- Ability to resolve conflicts diplomatically
- Ability to write and present effectively
- Flexible availability
- Strong math skills
- Experience in staff training and development
- Experience managing employee performance
- Ability to handle scheduling and staffing
- Understanding of gaming regulations and compliance
- Commitment to confidentiality
Job Qualifications
- Associate degree in a related field or minimum three years of experience in a comparable Table Games leadership role
- Thorough knowledge of all Table Games and operations
- Excellent written and oral communication skills
- Proficiency in Microsoft Excel and Word
- Knowledge of Table Games operating systems
- Ability to interact diplomatically with guests and staff to resolve conflicts
- Ability to write reports, business correspondence, and procedure manuals
- Capability to present information and respond to questions effectively
- Flexibility to work various shifts including holidays, nights, and weekends
- Strong mathematical skills including computation of rates, ratios, and interpreting graphs
- Experience in staff development and training
- Skilled in implementing rewards and recognition programs
- Ability to evaluate team performance and provide constructive feedback
- Experience in staffing including interviewing, hiring, and scheduling
- Competence in managing work procedures and expediting workflow
- Knowledge of employee performance management including disciplining and coaching
Job Duties
- Supervises staff and manages daily operations during assigned shifts in the Table Games department
- Provides oversight for all table games, ensuring game protection and proper operation
- Supports and monitors achievement of operational goals, performance, and profit objectives
- Coordinates scheduling and addresses scheduling concerns with management, focusing on guest satisfaction
- Enforces compliance with gaming procedures, policies, and internal controls
- Monitors chip and cash transactions, ensuring accurate payouts and accountability of gaming equipment
- Handles customer concerns effectively and promotes superior customer service standards
- Manages team engagement by addressing feedback, suggestions, and grievances
- Ensures regulatory compliance and reports potential issues to management
- Maintains confidentiality in all departmental and company matters
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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