Job Overview
Employment Type
Full-time
Work Schedule
Night Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401k
complimentary shift meal
Employee discount card
Learning programs
Career development opportunities
Corporate social responsibility activities
Job Description
Fairmont Austin is Austin's largest luxury hotel, offering 1,048 beautifully appointed guestrooms and suites alongside more than 140,000 square feet of versatile meeting and event spaces. Positioned in one of the fastest-growing markets in the United States, Fairmont Austin is a premier destination for luxury accommodation and hospitality experiences. With a dedication to innovation and exceptional service, the hotel belongs to Accor, a global leader in hospitality that supports and nurtures its employees to achieve their full potential and grow their careers. At Fairmont Austin, employees are valued as part of a passionate team committed to creating memorable experiences for... Show More
Job Requirements
- 1-2 years of experience in luxury hospitality
- Previous leadership capacity
- Knowledge of Front Office operations and brand standards
- Experience with Property Management Systems
- Computer literate in Microsoft Windows applications
- Preferred university degree or college diploma in Hotel Management
- Ability to analyze data, create strategies and take risks
- Professional presentation
- Strong interpersonal and problem-solving abilities
- Ability to balance multiple priorities including financial, operational, and human resource aspects
- Excellent grasp of accounting principles
- Proficient in Microsoft Office software
- Proven leadership and coaching skills
- Highly responsible and reliable
- Ability to work well under pressure
- Strong independent and team work ethic
- Ability to promote fun at workplace
- Required analytical, leadership and planning skills
- Strong guest focus and courteous demeanor
Job Qualifications
- 1-2 years of luxury hospitality experience
- Previous leadership experience
- Extensive knowledge of Front Office operations and brand standards
- Experience with Property Management Systems
- Proficiency in Microsoft Windows applications
- University degree or college diploma in Hotel Management preferred
- Ability to analyze data and trends and create improvement strategies
- Professional presentation
- Strong interpersonal and problem-solving skills
- Ability to manage multiple priorities including financial, operational, and human resource considerations
- Understanding of generally accepted accounting principles
- Superior leadership and coaching skills
- Highly responsible and reliable
- Ability to work under pressure in a fast-paced environment
- Strong team collaboration and independent work ethic
- Ability to promote a positive and fun workplace
- Analytical skills with creativity and strong planning capabilities
- Calm and courteous guest service focus
Job Duties
- Assist the Night Operation Manager in overseeing overnight operations teams including In Room Dining, Security, Cleaning, Valet, Front Office, and Engineering
- Maintain hotel safety and security during the overnight shift by working closely with the security team
- Provide exceptional luxury guest service, promoting tailored services to VIPs and loyalty program members
- Respond promptly to customer and third-party concerns and coordinate resolution with operational departments
- Implement customer satisfaction improvement initiatives measured by guest feedback systems
- Ensure accurate labor outlooks and maximize revenues via upsells in the Front Office department
- Cover for the Night Operations Manager during days off and leave
- Support Night auditors to ensure smooth overnight operations
- Focus on billing accuracy and review transient guest departures for an enhanced experience
- Reconcile membership points and suite night upgrade redemptions
- Participate actively in revenue management processes to maximize room revenue and financial success
- Coach and mentor colleagues to exceed guest expectations and foster career development
- Lead colleague engagement efforts and maintain high morale and recognition standards
- Promote health, safety, and crisis procedures awareness and implementation
- Ensure compliance with hotel policies, brand standards, and ethical codes
- Engage in hotel committees and contribute to positive hotel culture and ongoing training programs
- Perform additional tasks as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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