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Assistant Operations Manager (PHX)

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $26.00
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Work Schedule

Flexible
Weekend Shifts

Job Description

CLEAR is a pioneering technology company dedicated to transforming the way people experience travel, entertainment, and daily life through secure and frictionless identity verification. With over 30 million passionate members and partnerships across airports, stadiums, and other venues worldwide, CLEAR’s innovative identity platform unlocks easier, more secure, and more seamless access to the things that matter most. The company’s mission revolves around creating experiences that feel effortless, enabling customers to bypass traditional lines and security checks through advanced biometric authentication, making everyday moments feel like magic. CLEAR continuously expands its footprint and enhances its technology to ensure reliability and convenience... Show More

Job Requirements

  • 1-2 years of leadership experience in a customer-facing operation such as retail, restaurants, hospitality or rental cars
  • Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others
  • Ability to manage multiple priorities in an ever-changing environment
  • Strong organizational skills with the ability to manage multiple priorities and tasks
  • Proficiency in using technology daily in your work
  • Ability to stand or walk for extended periods of time
  • Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
  • Availability to work a non-traditional schedule including weekends, holidays, early mornings and/or evenings
  • Completion of all required airport and government security screening processes, including SIDA badge eligibility

Job Qualifications

  • 1-2 years of leadership experience in a customer-facing operation such as retail, restaurants, hospitality or rental cars
  • Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others
  • Ability to manage multiple priorities in an ever-changing environment
  • Strong organizational skills with the ability to manage multiple priorities and tasks
  • Proficiency in using technology daily in your work
  • Ability to stand or walk for extended periods of time
  • Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
  • Availability to work a non-traditional schedule including weekends, holidays, early mornings and/or evenings
  • Completion of all required airport and government security screening processes, including SIDA badge eligibility

Job Duties

  • Spend 80 percent of time on the floor in a customer-facing environment at the airport
  • Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity
  • Monitor and drive security, service and sales on each shift
  • Manage shift briefings, debriefs and huddles, as well as any changes, breaks and rotations
  • Coach, mentor and train the team to meet sales and customer service goals and standards
  • Oversee asset control and devices - understand how our technology works and be able to troubleshoot when necessary
  • Represent CLEAR throughout the airport, TSA and airline community by building strong stakeholder relationships
  • Manage incident prevention and responses
  • Attend station management team meetings

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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