ASSISTANT OPERATIONS MANAGER | FULL BENEFITS INCLUDED
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $64,474.00 - $74,100.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Free room nights
discounted room rates
Medical insurance
prescription insurance
Dental Insurance
Vision Insurance
401K with company match
Paid vacation
paid sick days
new child leave
personal day
Paid Family Bonding Time
Adoption assistance
Tuition Reimbursement
Free colleague meals during shift
Employee stock purchase plan
Retail Discounts
Job Description
Hyatt is a globally recognized hospitality company that values the power of belonging and strives to create meaningful experiences for its guests. Known for turning trips into journeys and jobs into careers, Hyatt fosters an inclusive culture where every role matters. The company emphasizes connected, sustainable travel, celebrating individuality and offering opportunities for career growth across its properties. With a reputation for hospitality excellence, Hyatt is dedicated to making people feel at home no matter where they are in the world. The Grand Hyatt San Francisco is a luxury hotel located in the vibrant heart of Union Square, a premier... Show More
Job Requirements
- Minimum 2-3 years of hotel front office experience, including supervisory or leadership responsibilities
- Strong understanding of front desk operations, guest service standards, and service recovery
- Working knowledge of housekeeping operations and room status processes
- Experience using a hotel PMS and related systems
- Strong communication, organization, and problem-solving skills
- Ability to work a flexible schedule including nights, weekends, and holidays
- Experience in an upper-upscale or luxury or high-volume hotel environment preferred
- Prior experience partnering closely with housekeeping on room readiness, quality checks, and occupancy planning preferred
- Hyatt brand experience and familiarity with loyalty recognition standards preferred
Job Qualifications
- Minimum 2-3 years of hotel front office experience, including supervisory or leadership responsibilities
- Strong understanding of front desk operations, guest service standards, and service recovery
- Working knowledge of housekeeping operations and room status processes
- Experience using a hotel PMS and related systems
- Strong communication, organization, and problem-solving skills
- Ability to work a flexible schedule including nights, weekends, and holidays
- Experience in an upper-upscale or luxury or high-volume hotel environment preferred
- Prior experience partnering closely with housekeeping on room readiness, quality checks, and occupancy planning preferred
- Hyatt brand experience and familiarity with loyalty recognition standards preferred
Job Duties
- Lead daily front desk operations to ensure smooth check-in/check-out, accurate billing, and consistent brand standards
- Oversee guest recognition, arrivals planning, special requests, and service recovery follow-through
- Coach and support colleagues on guest engagement, conflict resolution, and creating elevated, personalized experiences
- Ensure compliance with cash handling, key control, data privacy, and safety/security procedures
- Monitor performance metrics and drive improvement actions
- Partner with Housekeeping leadership to align on room status priorities and communicate daily room readiness plans
- Provide operational support to Housekeeping as needed
- Handle escalated guest issues with professionalism and urgency
- Maintain visible leadership presence during peak periods
- Collaborate with Engineering, Security, and Housekeeping for quick resolutions
- Assist with onboarding and training
- Support scheduling, shift coverage, and daily line-ups
- Promote an inclusive, positive team culture
- Support revenue opportunities through upselling and loyalty recognition
- Maintain operational readiness for groups and high-volume business
- Assist with inventory controls for front office supplies and amenities
OysterLink focuses on restaurant and hospitality jobs.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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