ASSISTANT OPERATIONS MANAGER - FRONT OFFICE
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $61,800.00 - $74,100.00
Work Schedule
Standard Hours
Benefits
Tuition Reimbursement
Fitness Reimbursement
Wellbeing reimbursement
Cell phone reimbursement
Dry-cleaning reimbursement
Discounted parking
Medical insurance
Dental Insurance
Vision Insurance
Flexible spending account
Disability insurance
Life insurance
Roth IRA options
401(k) options
discounted stock purchase
Paid sick leave
Paid vacation
Paid holidays
Additional paid time off
Paid Family Bonding Time
Financial adoption assistance
Free room nights
discounted room nights
Employee assistance program
Additional discounts via PerkSpot
Job Description
Hyatt Regency Waikiki Beach and Spa is a premier resort located in the heart of Waikiki, Hawaii. This expansive complex features 1230 beautifully appointed guest rooms and offers a full range of amenities designed to provide an exceptional guest experience. As one of the flagship properties under the globally recognized Hyatt brand, this resort is distinguished by its commitment to outstanding service, luxurious comfort, and creating memorable experiences for every guest who walks through its doors. Known for its stunning beachfront location and rich cultural setting, Hyatt Regency Waikiki Beach and Spa combines the spirit of aloha with the professionalism... Show More
Job Requirements
- Education and experience in hotel management or related field
- Demonstrated leadership ability in a fast-paced environment
- Strong guest service orientation
- Familiarity with hotel management software including Opera, Kronos, Saflok, and Zingle
- Ability to manage training and development programs
- Experience handling collective bargaining agreements
- Excellent communication and interpersonal skills
Job Qualifications
- Refined verbal and written communication skills
- Progressive hotel rooms management experience
- High energy and entrepreneurial spirit
- Motivational leadership ability
- Effective communication skills
- Proficiency in Microsoft Word, Excel, Opera, Kronos, Saflok, and Zingle
- Excellent organizational, interpersonal and administrative skills
- Previous experience with collective bargaining agreements
- Hotel or hospitality degree is an asset
- Service-oriented style with professional presentation skills
Job Duties
- Oversee front office and PBX operations
- Train and develop front office staff
- Manage staff scheduling
- Promote guest satisfaction through effective team leadership
- Ensure adherence to Hyatt's values and service standards
- Coordinate with other departments to enhance guest experiences
- Monitor operational efficiency and implement improvements
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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