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CLEAR

Assistant Operations Manager (DCA)

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $25.30
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Professional Development

Job Description

CLEAR is a cutting-edge identity platform company dedicated to transforming the way people live, work, and travel by providing seamless and secure experiences. With over 30 million passionate members and partnerships worldwide, CLEAR operates in various sectors including airports, stadiums, and mobile platforms to unlock frictionless experiences that empower users to connect quickly and confidently. At CLEAR, the mission centers on creating moments where every interaction feels effortless and magical, such as hitting every green light on your commute or breezing through security checkpoints. The company is committed to innovation, security, and customer satisfaction, making it a pioneer in the... Show More

Job Requirements

  • 1-2 years of leadership experience in a customer-facing operation such as retail, restaurants, hospitality or rental cars
  • Excellent interpersonal and communication skills
  • Ability to manage multiple priorities in an ever-changing environment
  • Strong organizational skills
  • Proficiency in using technology
  • Ability to stand or walk for extended periods
  • Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
  • Availability to work non-traditional schedule including weekends, holidays, early mornings and evenings
  • Completion of all required airport and government security screening processes including SIDA badge eligibility

Job Qualifications

  • 1-2 years of leadership experience in a customer-facing operation such as retail, restaurants, hospitality or rental cars
  • Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others
  • Ability to manage multiple priorities in an ever-changing environment
  • Strong organizational skills with the ability to manage multiple priorities and tasks
  • Proficiency in using technology daily in your work
  • Ability to stand or walk for extended periods of time
  • Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
  • Availability to work a non-traditional schedule including weekends, holidays, early mornings and evenings
  • Completion of all required airport and government security screening processes including SIDA badge eligibility

Job Duties

  • Spend 80 percent of time on the floor in a customer-facing environment at the airport
  • Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity
  • Monitor and drive security, service and sales on each shift
  • Manage shift briefings, debriefs and huddles as well as any changes, breaks and rotations
  • Coach, mentor and train the team to meet sales and customer service goals and standards
  • Oversee asset control and devices and troubleshoot technology when necessary
  • Represent CLEAR throughout the airport, TSA and airline community by building strong stakeholder relationships
  • Manage incident prevention and responses
  • Attend station management team meetings

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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