Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $38,100.00 - $63,000.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Career development opportunities
Paid holidays
Employee assistance program
Job Description
Our company is a reputable port agency firm dedicated to providing seamless port operations and exceptional service to cruise line partners. We specialize in managing vessel turnaround operations within port facilities, liaising effectively with cruise lines, vessel personnel, and local authorities to ensure smooth arrivals, clearances, and departures of vessels. With a strong commitment to safety, security, and environmental compliance, our operations support the dynamic needs of the cruise and travel industry, making us a trusted partner for cruise lines worldwide. We are focused on maintaining high standards, operational efficiency, and building solid relationships with diverse stakeholders to enhance guest... Show More
Job Requirements
- 3-5 years experience in a travel-related industry supervising teams
- Associate or Bachelor’s degree in a related field desirable
- Proficiency in Microsoft Office suite
- Ability to work weekends and holidays according to operations schedule
- Ability to travel and support other operations as required
- Strong verbal and written communication skills
- Effective problem-solving abilities
- Understanding of cruise industry standards
- Highly detail-oriented and organized
- Team player with self-motivation
- Flexibility and adaptability to multi-task
- Discretion and integrity in professional conduct
Job Qualifications
- 3-5 years working in a travel-related industry managing teams in a supervisory role or higher, ideally with a leading cruise line
- Associate or Bachelor’s degree in a related field is desirable
- Elevated verbal and written communication skills
- Proficiency in Microsoft Office suite programs
- Strong verbal and written communication skills
- Effective problem-solving skills
- Understanding of cruise industry best practices and operational standards
- Highly detail-oriented and organized
- Ability to work as a team member
- Self-motivated and organized with ability to work independently
- Passion for customer service and satisfaction
- Flexibility and adaptability to change while multitasking
- Discretion in handling privacy issues
- Integrity in all actions
Job Duties
- Act as the primary liaison between the vessel, cruise line management, and local port authorities
- Coordinate all vessel-related operations including arrival, berthing, clearance, and departure
- Develop and maintain strong working relationships with ship personnel, customs and border protection, port authorities, stevedores, terminal security, port police, and transportation vendors
- Ensure timely submission of vessel documentation such as manifests, customs, immigration, and port clearance paperwork
- Arrange and oversee pilotage, towage, stevedoring, provisioning, bunkering, waste removal, and other port services as required
- Monitor and ensure compliance with safety, security, and environmental regulations during vessel operations
- Report vessel-related incidents and accidents promptly to internal environment, health, and safety teams and cruise line management
- Maintain accurate records of vessel calls, turnaround files, and operational reports in designated shared folders
- Provide real-time updates to cruise line partners regarding vessel status, operational challenges, and resolutions
- Support cruise line account managers in ensuring smooth turnaround operations and guest service continuity
- Assist Operations Manager with planning, recruitment, and onboarding of pier staff
- Support staff scheduling, training, and compliance monitoring
- Review and approve pier staff payroll in collaboration with Operations Manager
- Collaborate on maintaining staffing budgets
- Ensure HR procedures are followed for hourly staff supervised
- Attend port and operations meetings and distribute relevant updates to staff
- Gather and back up all pertinent turnaround files in designated shared folders
- Assist in maintaining pier operations supplies, equipment, and signage
- Collaborate on timely completion and submission of turnaround operation reports
- Respond to email queries and client complaints promptly
- Implement revenue projects and operational efficiency initiatives
- Lead by example as a team leader
- Communicate and enforce company policies and procedures
- Perform additional duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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