Park Hyatt New York logo

Park Hyatt New York

ASSISTANT OPERATIONS MANAGER

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $70,000.00 - $90,000.00
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Work Schedule

Standard Hours
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Benefits

career opportunities
Job enrichment
supportive work environment

Job Description

Hyatt is a globally recognized hospitality company renowned for delivering exceptional guest experiences through its dedication to service, attention to detail, and warm hospitality. With a rich history of excellence in the hotel industry, Hyatt operates an extensive portfolio of luxury hotels, resorts, and residences across the world, providing elegant accommodations, modern amenities, and personalized services designed to create memorable stays for every guest. The company prides itself on fostering a culture where associates are encouraged to perform at their best, grow professionally, and take pride in contributing to the hospitality field. Hyatt's commitment to its employees and guests alike... Show More

Job Requirements

  • Minimum one year of front office experience in a management or supervisory role
  • strong desire to satisfy guest needs in a fast-paced environment
  • knowledge of computers and systems
  • successful problem-solving skills
  • ability to communicate written and spoken English
  • excellent overall communication skills
  • ability to multi-task
  • ability to work well in a team environment
  • able to stand for extended periods of time

Job Qualifications

  • Minimum one year of front office experience in a management or supervisory role
  • strong desire to satisfy guest needs in a fast-paced environment
  • proficient knowledge of computer systems
  • proven problem-solving skills
  • excellent written and spoken English communication
  • exceptional overall communication abilities
  • ability to multi-task effectively
  • strong teamwork skills
  • capability to stand for extended periods

Job Duties

  • Oversee front office staff operations
  • manage cash control procedures for front office agents
  • assess and fulfill staffing needs
  • deliver high-quality guest services
  • plan and coordinate guest experience from VIP pre-arrival to post-departure with hotel departments
  • maintain professional and collaborative relationships across departments
  • respond promptly and effectively to guest requests ensuring brand standards are met

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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