Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Training and Development
Flexible Schedule
Job Description
The position of Assistant General Manager is crucial within the hospitality industry, particularly in hotel management, where providing outstanding guest service is the top priority. The role is intrinsically linked to upholding and enhancing the reputation of the hotel while ensuring smooth day-to-day operations that meet both company standards and guest expectations. Typically reporting directly to the General Manager, the Assistant General Manager acts as a pivotal figure in maintaining high service standards and operational efficiency. This position involves hands-on management and leadership responsibilities across various departments, ensuring an exceptional guest experience from check-in to check-out.\n\nThe hiring establishment is a... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 2 years experience in hotel management or related field
- Ability to work flexible hours including weekends and holidays
- Strong customer service orientation
- Excellent communication skills
- Proficiency in Microsoft Office and hotel property management systems
- Ability to maintain confidentiality
- Problem-solving skills and attention to detail
- Ability to handle cash and financial documents accurately
- Knowledge of safety and security protocols
- Ability to lead and supervise staff
- Physical ability to perform duties as required
Job Qualifications
- High school diploma or equivalent
- Previous hospitality or hotel management experience preferred
- Strong communication and interpersonal skills
- Ability to handle guest complaints effectively
- Proficient in property management systems and office software
- Basic math and financial acumen
- Experience in staff training and development
- Knowledge of safety health and security regulations
- Ability to multi-task and problem-solve
- Leadership skills with the ability to motivate team members
- Understanding of hotel operations and guest services
- Experience in inventory management and report analysis
Job Duties
- Welcome and register hotel guests providing exceptional service
- Oversee guest services department providing training and development to all staff
- Act as manager on duty during absence of general management
- Respond professionally to guest requests and complaints
- Communicate openly with the general manager supporting property goals
- Maintain confidentiality and professional demeanor
- Handle multi-tasking and problem-solving effectively
- Manage daily, weekly, and monthly reporting and paperwork
- Review profit and loss statements and ledgers
- Code and submit accounts payable for approval
- Monitor group reservations and occupancy forecasts
- Participate and conduct staff meetings and training sessions
- Oversee meeting room scheduling setting up and billing
- Train and motivate staff in all property areas
- Schedule and supervise employees approving payroll
- Monitor guest satisfaction making corrections as needed
- Complete monthly inventory and make order recommendations
- Coordinate with other departments on room status and repairs
- Use persuasive selling techniques for rooms and marketing
- Oversee front desk operations including guest transactions
- Manage key control and lost and found items
- Train staff on property management systems and office software
- Ensure compliance with safety security and health regulations
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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