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Assistant Manager, Warehouse & Mailroom - Universal Kids Resort

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible

Job Description

Universal Kids Resort (UKR) is a premier entertainment and hospitality establishment, tailored to provide an exceptional family-friendly experience through its diverse range of attractions, accommodations, and services. Located within the renowned Universal Studios ecosystem, UKR prides itself on delivering unparalleled guest satisfaction while maintaining operational excellence. The resort's infrastructure supports a myriad of departments, including merchandise, food and beverage, ride and show operations, and more, all contributing to creating a seamless and memorable guest experience.

The Warehouse and Mail Room Supervisor role at Universal Kids Resort is a pivotal position responsible for overseeing all functions related to the receiving, stori... Show More

Job Requirements

  • High school diploma or GED preferred
  • Bachelor’s degree preferred
  • Minimum 3 years experience in warehouse, shipping, receiving, and inventory control
  • At least 1 year of supervisory experience
  • Ability to work flexible and varying schedules
  • Consistent attendance
  • Ability to handle physical demands of the role
  • Strong organizational and problem-solving skills
  • Adherence to company policies and safety standards
  • Ability to perform essential job functions with or without reasonable accommodation

Job Qualifications

  • High school diploma or GED preferred
  • Bachelor’s degree preferred
  • 3+ years in warehouse, shipping, receiving, and inventory control experience required
  • 1+ years supervisory experience required
  • Strong leadership and team management skills
  • Knowledge of safety regulations and compliance
  • Excellent communication and interpersonal skills
  • Ability to handle multiple tasks and priorities effectively
  • Experience with labor budgeting and scheduling
  • Proficient in incident reporting and operational oversight
  • Commitment to guest and team member satisfaction

Job Duties

  • Oversees the effective operation of the warehouse and mail room
  • Ensures labor goals, efficiencies, safety, and quality standards are met
  • Handles and reports incidents, team member issues, and operational deficiencies
  • Plans and executes requests related to warehouse and mail room needs
  • Oversees outgoing shipment and receiving of goods, packages, and mail
  • Ensures accurate and timely delivery to departments
  • Ensures safe handling, processing, and storing of all items
  • Responsible for hiring, training, coaching, and developing team members
  • Establishes initiatives to improve team member and guest satisfaction
  • Supports supervisors with coaching, performance management, and counseling
  • Enforces department policies and safety procedures
  • Maintains labor budgets and creates weekly schedules
  • Provides duty manager coverage and responds to escalated incidents
  • Leads projects, seasonal initiatives, and sustainment efforts
  • Participates in environmental, health, and safety responsibilities
  • Performs other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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