Job Overview
Compensation
Type:
Salary
Rate:
Range $39,400.00 - $53,300.00
Work Schedule
Standard Hours
Benefits
Cruise and travel privileges
health benefits
401k plan
Employee stock purchase plan
training and professional development
rewards and incentives
Job Description
Our Guest Services department at Princess Cruises, a renowned leader in the cruise line industry, is dedicated to providing exceptional customer experiences through a strong commitment to service excellence, integrity, teamwork, and innovation. Princess Cruises is a part of the Carnival Corporation, one of the world's largest and most respected vacation companies, known for delivering unforgettable travel adventures and outstanding guest satisfaction. Operating in beautiful Anchorage and other global locations, Princess Cruises combines a rich heritage of cruising with continuous improvements to meet guest needs and expectations.
We are currently seeking a highly motivated and dynamic Assistant Manager of G... Show More
We are currently seeking a highly motivated and dynamic Assistant Manager of G... Show More
Job Requirements
- High school diploma or equivalent certification
- Professional level knowledge in guest services or related work experience
- Three years of progressively responsible hotel front desk management experience
- Demonstrated supervisory experience
- Current, valid driver's license with clean driving record
- Ability to lift 50lbs
- Pass a pre-employment background check
- Eligible to work in the United States
Job Qualifications
- High school diploma or equivalent certification
- Professional knowledge in guest services equivalent to that acquired through an associate's degree
- Three years of progressively responsible positions in hotel front desk management
- Demonstrated supervisory experience in a business environment
- Current, valid driver's license with a clean driving record
- Ability to lift 50lbs
- Eligibility to work in the United States
- Proficiency in computer business applications including computerized reservation systems, Excel, and Word
- Ability to prioritize work, maintain attention to time constraints, organize work, meet deadlines, maintain attention to detail and accuracy, supervise and manage staff
- Ability to work in fast-paced environment with multiple tasks
- Ability to work independently with minimal supervision
- Ability to maintain confidentiality
- Ability to communicate, coordinate, and collaborate with multiple departments, management, and staff
- Ability to support and comply with company policies, procedures and guidelines including health and safety standards
Job Duties
- Assists in managing guest service staff and activities to meet guests' satisfaction
- Supervises guest service activities including communication, luggage conveyance, sales, and guest satisfaction
- Supports and manages employees with responsibilities at the Airport, Hospitality locations, third party hotels, and luggage mobility and storage
- Applies knowledge of company products, policies and procedures and customer service
- Monitors and tracks over the counter sales
- recommends strategies to increase sales and customer satisfaction
- implements approved plans
- Processes financial transactions and reports for over-the-counter sales
- Processes purchase orders with company defined guidelines and policies
- Performs "Manager on Duty" responsibilities
- Participates in guest services interviewing, selection, and training
- Responsible for the supervision, performance management, salary administration, and coaching of directly assigned personnel
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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