Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Cruise and Travel Privileges for you and your family
Health benefits on day 1
401(k) Plan
Employee stock purchase plan
training and professional development
rewards and incentives
Job Description
Holland America Line and Princess Cruises are renowned global leaders in the cruise industry, celebrated for their commitment to delivering exceptional guest experiences. These companies specialize in providing luxury and adventure through diverse cruise itineraries that visit enchanting destinations worldwide. Their dedication to service excellence, innovation, and sustainability sets them apart as premium cruise operators, offering guests not only unforgettable vacations but also a culture centered on integrity, teamwork, and environmental stewardship.
The Assistant Manager of Guest Services position in Anchorage is a pivotal role within the Guest Services department, designed to support the seasonal operations team and ensur... Show More
The Assistant Manager of Guest Services position in Anchorage is a pivotal role within the Guest Services department, designed to support the seasonal operations team and ensur... Show More
Job Requirements
- High school diploma or equivalent certification is required
- Professional level of knowledge in guest services equivalent to completion of an Associate’s degree or directly related work experience
- Three years of progressively responsible positions in hotel front desk management
- Demonstrated supervisory experience in a business environment
- Must have a current, valid driver’s license with a clean driving record
- Must be able to lift 50lbs
- Must pass a pre-employment background check
- Must be eligible to work in the United States
Job Qualifications
- High school diploma or equivalent certification
- Professional knowledge in guest services equivalent to completion of an Associate's degree
- Three years of progressively responsible positions in hotel front desk management
- Demonstrated supervisory experience in a business environment
- Proficiency in computer business applications including reservation systems, Excel and Word
- Ability to prioritize work, maintain attention to time constraints, organize work, meet deadlines, maintain attention to detail and accuracy
- Ability to communicate, coordinate and collaborate with multiple departments, management, and staff
- Ability to support company policies, procedures and guidelines
- Ability to work in a fast-paced environment with multiple tasks and external influences
- Ability to work independently with minimal supervision
- Ability to maintain confidentiality
Job Duties
- Assists in managing guest service staff and activities to meet guests' satisfaction
- Supervises Guest Service activities including communication, luggage conveyance, sales, and guest satisfaction
- Supports and manages employees with responsibilities at the Airport, Hospitality locations, third party hotels, and luggage mobility and storage
- Applies knowledge of company products, policies and procedures and customer service
- Monitors and tracks Over the Counter sales
- recommends strategies to increase sales and customer satisfaction
- implements approved plans
- Processes financial transactions and reports for Over-the-Counter Sales
- Processes purchase orders with Company defined guidelines and policies
- Performs Manager on Duty responsibilities
- Participates in guest services interviewing, selection,and training
- Responsible for the supervision, performance management, salary administration, and coaching of directly assigned personnel
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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