Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $79,935.00
Work Schedule
Standard Hours
On-call
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Life insurance
Flexible Paid Time Off
Parental leave
Paid holidays
401(k)
Disability insurance
Job Description
The Assistant Manager of Spokane Ticket Sales and Operations role is a pivotal position within the Spokane Public Facilities District, an organization dedicated to managing and enhancing several prominent event venues in Spokane, Washington. The District oversees multiple facilities including the Spokane Public Facilities District venues, the Bing Crosby Theatre, and the Spokane County Interstate Fair. These venues host hundreds of events annually, ranging from community gatherings and cultural shows to concerts and large-scale exhibitions. The organization's mission focuses on delivering outstanding event experiences by seamlessly coordinating operations and customer service within these venues, thereby contributing to the vibrant cultural... Show More
Job Requirements
- Preferred 4+ years progressive box office management experience including cash management
- Preferred 4+ years Paciolan software experience
- Strong writing and verbal communication skills
- Strong interpersonal skills including team leadership
- Ability to multi-task and prioritize effectively
- Strong time management skills
- Ability to maintain composure and make decisions under stress
- Proficiency in Microsoft Office suite
- Integrity and honesty
- Ability to foster effective working relationships with associates, managers, and external representatives
Job Qualifications
- Preferred 4+ years progressive box office management experience including cash management
- Preferred 4+ years of Paciolan software experience
- Strong writing and verbal communication skills
- Strong interpersonal skills including team leadership
- Ability to deal professionally and tactfully with public and coworkers
- Demonstrated ability to multi-task and prioritize to meet deadlines
- Strong time management skills
- Ability to maintain composure and make decisions in stressful situations
- Ability to communicate and develop effective working relationships
- Proficiency in Microsoft Office products
- Integrity and honesty in dealings
- Effective collaboration with associates, managers, and external representatives
Job Duties
- Assist Manager of Spokane Ticket Sales and Operations with overall box office operations and event ticketing staff
- Work directly with promoter requests for event scaling, sales, promotions, discounts, group sales, daily reporting
- Build, maintain, and manage events in ticketing system including season ticketing, packages, platinum seating, aisle seating, seat level pricing, and HTML requests
- Prepare event settlements, statements, and reports for day/night event settlement with venues, promoters, and government entities
- Distribute final settlement documentation to accounting and client parties
- Administer daily box office cash deposits, maintain safe logs, reconcile credit card sales, prepare for armored car pickups
- Assist with personnel placement, evaluation, training coordination, discipline, scheduling, and supervision
- Train and lead Ticket Service Representatives in guest relations initiatives
- Plan and execute staff meetings for Ticket Service Representatives
- Monitor part-time staff hours budget for payroll
- Act as chief liaison for vendors, customer service inquiries, and escalated customer matters
- Resolve ticketing problems day/night of event
- Manage resolution of customer service concerns
- Ensure associates provide superior customer service
- Attend weekly Public Facilities District management meetings
- Assist in on-call rotation
- Perform additional duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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